Quality Specialist

Company Description

At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life.

Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer‑focused and with a strong team spirit.

The Quality Specialist supports the Quality Management System (QMS) to ensure compliance with FAA Part 21, FAA Part 145, AS9100, and ISO 9001 requirements.

This role performs hands‑on inspection of FAA‑regulated hardware, manages document control, administers calibration records, maintains quality records, and supports structured continuous improvement initiatives. The position is split approximately 50% between Aviation Services & Aftermarket (ASA/QMS) and 50% Commercial Distribution Center (CDC) operations.

The Quality Specialist reports to the Logistics Engineering Operations Manager and works cross‑functionally with Value Stream Leaders and operational teams to ensure regulatory compliance, operational accuracy, and continuous process improvement.

• Perform incoming, in‑process, and final inspections of FAA‑regulated hardware and components.
• Conduct detailed visual inspections for damage, workmanship, labeling accuracy, and conformity to approved data.
• Perform dimensional verification using calibrated precision measuring equipment, including micrometers, calipers, height gauges, dial indicators, gauge blocks, and thread/pin gauges.
• Interpret engineering drawings, specifications, and approved technical data to verify compliance.
• Review supplier documentation (e.g., Certificates of Conformance, FAA Form 8130‑3) for completeness and regulatory accuracy.

• Support compliance with FAA Part 21, Part 145, AS9100 and ISO 9001 requirements.
• Ensure procedures and operations align with aviation regulatory standards.
• Maintain accurate quality records and controlled documentation within IQS.
• Ensure current document revisions are available at point of use and obsolete documents are properly removed and archived.
• Maintain traceability and retention of quality documentation.
• Support audit readiness for internal, customer, FAA, AS9100, and ISO audits.
• Assist in preparation for regulatory inspections and surveillance activities.

• Administer and maintain the calibration database and recall tracking system.
• Verify calibration status of measuring equipment prior to use.
• Update and maintain calibration records for regulated tools.
• Coordinate documentation with third‑party calibration providers.
• Support audit readiness related to measurement system compliance.

• Manage and monitor customer complaints within CRM systems (transitioning to Salesforce).
• Review frontline complaints and operational discrepancies (e.g., picking, packing, labeling, shipping errors).
• Partner with Value Stream Leaders and SMEs to investigate issues.
• Identify root causes and analyze complaint trends and KPIs.
• Maintain CAPA, training, change‑control, and complaint records.
• Support corrective and preventive actions to reduce recurring issues.

• Coordinate CRM tracking and quality KPI reporting.
• Analyze quality and operational data to identify trends and recurring issues.
• Recommend process, documentation, or labeling improvements as needed.
• Conduct process confirmation activities to ensure procedural adherence.
• Reinforce preventive measures within daily operations.
• Support initiatives that reduce complaint volume and strengthen compliance.

• High school diploma or GED required.
• Associate degree in a technical or manufacturing discipline preferred but not required.
• 3–6 years of hands‑on inspection experience in a manufacturing or regulated environment.
• Experience performing…