Deputy Director Operations, PL

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The 4PL+ portfolio is comprised of multiple projects supporting government and commercial customers in Aerospace and Manufacturing industries. The 4PL+ group delivers quality support, metrology services, warehousing and logistics, asset management, and industrial maintenance at over 30 locations worldwide.

Deputy Director Operations, 4PL+

The Deputy Director of Operations, 4PL+ will be a hybrid role responsible for supporting the entire portfolio and the Sr. Director to ensure customer delivery, quality, cost controls, safety, people management, and overall contract execution. The Deputy Director will also support strategic goals of the business unit, align with customer requirements, and oversee multiple projects, ensuring customer satisfaction, driving business growth, and successful portfolio management.

• Work with customer focal points to drive daily tactical activities.
• Develop strong customer relationships and ensure customer satisfaction across all programs.
• Develop and execute corrective action plans when necessary.
• Apply best practices for operational excellence across all contract requirements and initiatives.
• Coordinate with project/program managers, develop and track key performance indicators, analyze variances, and develop recovery plans, RAIL tracking, and get‑well plans when required.
• Support all business development initiatives, including organic growth and new ventures.
• Ensure all programs meet contract requirements and deliverables.
• Organize and lead Quarterly Business Reviews, Monthly Performance Reviews, and Voice of Customer discussions with clients.
• Implement technology improvements such as automation and artificial intelligence (AI) where applicable.
• Coordinate and develop process improvement initiatives and portfolio projects.
• Must be willing to travel around 25% of the time.

Specific contract requirements regarding education and experience will prevail.

• Undergraduate degree (Bachelor of Science) with 15+ years of experience in aerospace/manufacturing operations.
• Previous experience managing over 20 employees.
• Secret clearance or ability to obtain a Secret clearance within six months.
• U.S. Citizenship Status required due to client requirement.
• Excellent written and verbal communication skills.
• Excellent presentation skills.

• Advanced Degree in Business Administration, Engineering, or a Technical Field.
• PMP certification.
• Experience working with Senior Leadership.
• Experience working with Technical Content.

K  offers a selection of competitive lifestyle benefits which could include a 401(k) plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or a flexible work schedule. We support career advancement through professional training and development.

We are passionate about our people and our Zero Harm culture, which informs everything we do. That commitment is central to our team’s philosophy and fosters an environment where everyone can belong, connect, and grow. We deliver – together.

K  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, or any other characteristic protected by federal, state, or local law.