HR Operations Support Specialist

Overview

HR Operations Support Specialist — Greer, SC

Functional

Title:

Human Resources Operations Support Specialist

Pay Range: 25.00 – 34.00 (Depends on experience)

Contract: Long term ongoing with no end date

No relocation offered, No Corp to Corp offered, No 3 rd party recruiter candidates accepted.

PTO, Sick Pay, and Holiday Pay Offered

Overview: The position is part of the HR Service Center team, which handles a wide range of HR-related inquiries from internal employees.

• Respond to HR-related inquiries via the HR Service Center via email, phone, internal app, and in person.
• Input and manage high volume of data in SAP and other HR systems.
• Responsible for handling/maintaining confidential information.
• Provide support in a service-oriented customer support center.
• Handle sensitive employee interactions with professionalism and empathy.
• Maintain a customer-focused approach and a willingness to help others.

• Onsite, desk-based role with headset usage.
• Service Center hours:
  Monday – Thursday 7:00 AM – 4:00 PM;
  Friday 7:00 AM – 3:30 PM.
• Must be flexible to occasionally work outside standard hours, including early morning onsite hours on Wednesdays (starting at 6:00 AM) on a rotating basis with team members.
• Flexibility required a few times per month.

• Strong customer service skills and ability to manage conflict.
• Comfortable working in a customer support center environment and speaking on the phone regularly.
• Proficiency in Microsoft Excel.
• Strong attention to detail.
• Willingness to learn new systems and adapt to technical tasks.

• Experience with SAP.
• Experience completing I-9/e-verifies.
• Experience working in a customer support center environment.
• Spanish/English bilingual strongly preferred.

Please note: This position is very call center heavy. The person will engage with people on the phone, via email, via chat, and walk-ins.

• Provides general administrative support and serves as an associate contact in an inbound HR service center environment.
• Uses knowledge base and case management software to assist associates with HR transactions and general questions, in accordance with service center targets and standards.
• Completes electronic and in-person onboarding and orientation activities.
• Responds to associate questions about programs, policies, and procedures; routes inquiries to appropriate staff when needed.
• Maintains confidential documentation and uses case management tools to track inquiries.
• Alerts service center supervisor to inconsistencies in the knowledge base.
• Works with subject matter experts to provide final answers; routes calls as needed.
• Scans/indexes HR documents; maintains compliance with standards.
• Participates in training of staff and uses emerging technology to improve efficiency.
• Supports data requests for internal/external reporting and adherence to VPS and 5S/Safety standards.
• Performs other duties as assigned by management.

• Education: BS degree in Business, Human Resources, or related field, or 4+ years of HR work experience.
• Experience: 2+ years in a customer service role; 2+ years using various computer software and systems; experience handling confidential data; SAP experience preferred; 3+ years of communication skills (written and verbal).
• Ability to handle a high volume of associate calls daily with a positive attitude.
• Ability to work in a confidential, structured, and metrics-driven environment.

HKA Enterprises is a global workforce solutions firm. We recognize the importance of matching employee goals with those of the employer and strive for credibility, satisfaction, and endorsement from all applicants. HKA is an EEO Employer and participates in the US Citizenship and Immigration Services E-Verify Program.

HKA Enterprises is an equal opportunity employer and participates in E-Verify.

Sherry Jordan
, Results driven Account Manager specializing in Account Management and Recruitment across industries.

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Greer, South Carolina offers a vibrant Southern town with access to the Blue Ridge Mountains, BMW Manufacturing Plant, and Greer City Park. It combines career growth with a high quality of life.