Airport Customer Service Supervisor

Overview

Position:
Customer Service Representative

Pay: $16.00/hr

Schedule:

Full-Time, 11am-7pm (days vary Mon-Sun)

Benefits:
Paid training, free company uniform, pay cards, growth opportunities, free parking during working shifts

Other programs available at no charge:
Health Coaching & Resources, Employee Assistance Program (EAP), Smoking Cessation Program

Education:

High school diploma or GED preferred but not required.

• Oversee parking operations under the supervision of Operations Management to ensure 24/7 professional parking management.
• Build a positive culture and provide timely problem resolution with a caring attitude; develop rapport with employees and customers.
• Assist customers in lanes and on the phone; assist with parking reservations, refunds, and receipt requests.
• Close lanes of traffic when necessary and communicate issues to the team while remaining attentive to traffic concerns.
• Monitor kiosks and pay stations; communicate device issues and assist customers until resolved; know device names and locations.
• Promote excellent customer relations and provide premier customer satisfaction with a friendly, can-do attitude.
• Submit general maintenance reports and assist with operating supplies and daily revenue reporting.
• Collaborate with Management to cover CSR roles; mentor, coach, and support staff development; adapt to evolving responsibilities.
• Complete other related duties as assigned; duties may change over time.

High school diploma or GED preferred but not required.

• Strong customer service experience required.
• Cash handling experience preferred but not required.
• Parking industry experience preferred but not required.
• Supervisory or managerial experience required.

• Willingness to be flexible, learn, and work at various facility locations and shifts.
• Ability to handle challenging and emotionally charged situations.
• Excellent communication (read, write, speak) in English.
• Dependable and accountable; reliable with company equipment.

• Willingness to work in the elements (heat, wind, snow, rain, etc.).
• Ability to lift, push, and pull at least 10 pounds.
• Ability to stand, walk, and run for extended periods; ability to bend, stoop, and squat.

The physical demands described are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made for qualified individuals with disabilities.

Non-Exempt

To be hired, all candidates must submit to a background check and pre-employment drug screen. LAZ Parking is an equal opportunity employer. We are committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, veteran status, or any other characteristic protected by federal, state, or local law. No question in our application process is used to limit or exclude any applicant from consideration.

This Employer participates in E-Verify.