Airport Customer Service Supervisor

*$16.00/hr Customer Service Representative*

* Must have a valid drivers license*

* Full-Time-11am-7pm (Days of week will vary Mon-Sun)

* Paid training*

* Free company uniform*

* Pay Cards*

The following programs are available to help support you,freeof charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.

A additional Full-Time Benefits:

• 401k
• Paid time off
• Short Term & Long Term Disability
• AND MORE

The Spirit of the Position:

The Customer Service Supervisor manages employees and shift operations, greets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you?!

You are:

• You are charismatic, full of energy, and happy to assist patrons within set guidelines.
• Responsible is your middle name. You never disappoint because it is not in your nature.
• Good under pressure. You do not fold and get overwhelmed easily.
• Able to work with or without supervision.
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent teambuilding and interpersonal skills.
• A team player who can not only follow requisites of the location but can help motivate your team.
• A mentor who can train, lead, counsel, and assist employees in growing in their career path.

What will I do?

• Oversee the parking operations under the supervision of the Operations Management to ensure 24/7 professional parking management.
• Build our “Never Ever Give Up” culture.
• Be responsive and timely with problem resolution, and display a caring attitude, develop a rapport with the employees and customer base.
• Assist customers in lanes, on the phone.
• Assist customers with Parking reservation related issues, refunds and receipt request.
• Be prepared to close lanes of traffic due to issues and effectively communicate to the team the issue while staying attentive to traffic issues until the issue is resolved.
• Be attentive to all kiosks and pay stations in the area you are working and effectively communicate any issues with any device and be prepared to receive instructions and be able to effectively assist customers around until the issue is resolved. This includes knowing the device, by name and location, and communicating that information along with the current issue.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Submit general reporting of maintenance issues in locations.
• Provide Management with a list of operating supplies needed and printed daily revenue reports.
• Take ownership in the location that you are working. Take pride in the appearance and functioning of grounds and equipment and report issues.
• Work as a team and communicate issues and needs in a timely, consistent, and professional manner.
• Work with Management on coverage for CSR role.
• Complete other related duties as assigned.
• Additional responsibilities of supervisors include such activities as mentoring, coaching, motivating your staff; individually and as a group; understanding and supporting diversity; and establishing an effective team.
• Job duties may change over time to include additional responsibilities, at which time this document will be modified.

Education:

High school diploma or GED preferred but not required.

Experience:

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.
• Supervisory or Managerial experience required.

Skills:

• Willingness to be flexible, learn and work various facility locations, and shifts.
• Ability to handle challenging and at times, emotionally charged, situations.
• Ability to speak, read, write, and comprehend the English language.
• Dependable, reliable, accountable for all actions and/or non-actions.
• Be reliable in handling and returning company equipment in the course of your work.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain,…