Housekeeping Supervisor

Overview

Housekeeping Supervisor Job Description

Principle Responsibilities & Position

Purpose:

Responsible for supervision, labor, and cost control of the housekeeping department while providing the highest quality of cleanliness for the hotel in accordance with the standards of the hotel and company. Understands and implements the Pledge (Mission), Values and culture at all time.

• Manage and coordinate the activities of the Housekeeping Team. This is accomplished through daily shift meetings, monthly department meetings. Maintain agendas and sign in sheets.
• Inspect all areas of the hotel: rooms, public space, back of the house, grounds… to ensure sanitation, brand, all health and safety standards are met.
• Supplies:
  Maintain the necessary items to effectively operate department. This includes and not limited to guest loaned items (roll always, cribs, microwaves, refrigerators, etc.). This is done through monthly inventories, proper ordering, receiving and maintenance of supplies. Log and process invoices for payment, including coding, filing, and inputting.
• Equipment:
  Ensure all are in working order: vacuums, laundry equipment, carts, etc.
• Safety and Security:
  Key control is required for guests and associates. Keys are to be accounted for and secured on a constant basis.
• Training:
  Present resources for staff training (new hire, ongoing, brand, vendors) for continuous education.
• Labor:
  Schedule and work within the designated Labor Model.
• Supervises "Lost and Found" Department.
• Ensures OSHA and ADA policies are adhered to.
• Guest:
  Privacy is an utmost concern. Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Coordinate with the Maintenance Department to ensure maintenance requests are initiated in a timely basis and the property is maintained in a like-new condition.
• Perform Property Specific Tasks as requested by your management team.
• All other duties as assigned and within the realm of physical capabilities.

Pre-Requisites (Requirements):

• 1+ years of experience in a branded, quality hotel preferred
• High School diploma or equivalent of same
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality
• Must have a valid driver's license from the applicable state.

Required Knowledge, Skills, and Abilities:

• Knowledgeable in: Supervising and managing staff techniques;
  Entire property, staff, services, hours of operation, type of rooms, and locations;
  Thorough knowledge of materials, supplies, and equipment used in the housekeeping department;
  Safety and security measures. Report or correct any hazardous conditions observed immediately.
• Skills: Follow and manage using company procedures and policies;
  Must be organized and maintain logs, checklists, inventories as scheduled;
  Basic computer experience to pull reports and check inventory;
  Management skills: interview, train, coach, motivate, counsel, discipline, and terminated employment;
  Keep track of employee timecards and makes sure they are up to date;
  Assist with guest issues, being professional and maintaining a hospitable caring attitude.
• Abilities: Multitask, detail oriented, remain service centric;
  Must be able to work alone;
  Comply to all standards;
  Communicate with guests and co-workers in a friendly and helpful professional manner;
  Work as a team member with department heads.

• Manage and coordinate the activities of the Housekeeping Team. This is accomplished through daily shift meetings, monthly department meetings. Maintain agendas and sign in sheets.
• Inspect all areas of the hotel: rooms, public space, back of the house, grounds… to ensure sanitation, brand, all health and safety standards are met.
• Provide and maintain supplies to effectively operate department, including guest loaned items. Log and process invoices for payment, including coding, filing, and inputting.
• Ensure all equipment is in working order: vacuums, laundry equipment, carts, etc.
• Key control is required for guests and associates. Keys are to be accounted for and secured on a constant basis.
• Training: present resources for…