Systems & Support Designer

Eaton's ES AMER ARS PDCAD division is currently seeking a Systems & Support Designer. This role will take place out of our facility in Greenwood, SC.

The Systems & Support Designer is responsible for an assigned product line, to (1) drive improvements in the automation tools for the Customer Order Designer (COD) electrical and/or mechanical teams, (2) provide continued learning for COD on expected use of the software tools and best practices, (3) support systems training for new hires, and (4) ticket escalation support for COD issues/requests.

The expected annual salary range for this role is $69000 - $101000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

• Deploying and supporting Front End Engineering systems for the assigned product line.
• Support the development of product line specific training documentation on their use of the engineering software tools and processes.
• Provide onsite support as the first point of escalation for systems related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed.
• Support the prioritization of MI and DA system issues tickets through individual contribution and coordination of other Eaton resources.
• Maintain familiarity with COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards.
• Gather requests for system enhancements and communicate those to the appropriate development manager.
• Support continuous testing for systems enhancements and bug fixes as they are deployed.
• Knowledgeable of MI parts picking logic in order to troubleshoot parts picking errors and scope updates with product line enhancements.
• Be available for after-hours and weekend support.
• Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the various teams (engineering, design and systems)

Qualifications:

Required (Basic) Qualifications:

• Associates degree from an accredited institution.
• Three (3) years of applicable experience with engineered-to-order (ETO) products and their associated configuration tools.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is offered for this position. Only candidates residing within the immediate area of the Greenwood, SC facility (50 mile radius) will be considered for this position. Active Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• Bachelor's degree from an accredited institution.

Position Criteria:

• Ability to interpret electrical and mechanical drawings.
• Prior experience as a COD.
• Good interpersonal and communication skills.
• Proficient use of Eaton's ETO software systems, AutoCAD and/or Inventor. (Bid Manager, MI Manager, Design Automation, Plant Order Manager, Pick Work Bench, etc.)

Additional Information:

• The incumbent is guided by policies and objectives passed on by management.
• This position is responsible for support of front end systems for the PDCA/CPA division within the general direction of management.
• This employee must have broad vision and be creative in problem solving approach.
• Must be able to form beneficial alliances with peers and superiors in order to achieve the objectives of the department.
• Able to be controlled under pressure and requires the ability to think logically.

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