Restaurant Manager; Krystal's

Job Overview

As a Restaurant Manager, you will be a valuable member of the team. You will support the restaurant to drive the success of the business. The Restaurant Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.

Ensure our customers have a great guest experience by ensuring our products are hot, fresh, and delicious. Supervise and train employees in the restaurant. Maintain the restaurant to company standards by ensuring the grounds, equipment, and overall facility are well maintained. Ensure employees are clean and neat in appearance. Personally demonstrate that customer needs are the highest priority. Ensure food safety, quality, and accuracy of orders.

Resolve customer complaints quickly while maintaining positive customer relations.

• Ensures cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back‑office, dining area, fountain area, sidewalk entrance, etc.)
• Conducts oneself as a role model within established store decorum guidelines as defined in training
• Observes food quality, service, cleanliness, and food presentation levels throughout the day and provides coaching, direction, and assistance as needed
• Ensures all employees uphold strict food safety standards
• Navigates customer complaints with grace and escalates complaints as necessary to the District Manager if unresolved
• Properly rotates and stores perishable products to maintain freshness, avoid cross‑contamination, and minimize spoilage
• Trains each new employee on the existence and proper use of the Open Door Policy
• Submits maintenance requests in Mpulse in a timely manner
• Coaches and develops Sales Associates & Assistant Manager
• Conducts performance reviews on a regular basis and recommends merit increases for subordinate employees when applicable
• Conducts job‑specific performance interviews with employees as needed to improve job performance within guidelines defined in training
• Attends Manager Trainings as required by the company
• Assists with recruiting efforts (guides interested persons on how to complete the application process, conducts interviews), tracks active applicant progress, and ensures new hires complete onboarding
• Staffs the store with the required number of employees to operate at budgeted hours without overtime or over‑budget exceptions
• Controls inventory to attain and maintain inventory shortage performance (at less than 1.0% short to merchandise sales) monthly
• Compiles, inputs, reconciles, and balances each component of the daily close‑out paperwork and completes end‑of‑day accounting by 8:00 am
• Conducts a minimum of one cash audit weekly
• Strictly follows and enforces the Vendor Check‑In policy and personally counts all merchandise received into the store
• Ensures up‑to‑date menus and promotional marketing are executed in a timely manner
• Monitors and proactively minimizes perishable food waste

Must be able to lift up to 25 pounds at times.

Must be able to travel up to 20%.

This position is at‑will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

Refuel is an equal opportunity employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family‑care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender‑related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.