Water Resources Development and Services Manager

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People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well‑being, and savings for current & future goals.

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. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!  for more information on our inclusion, diversity, and equity journey.

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long‑standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender‑Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s Water Sense® Excellence Award, among additional state, local and national recognitions.

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The role is responsible for managing, centralizing, monitoring, and standardizing workflow and processes associated with private development, fire services, economic development, system interconnects, and new services for Indiana. This role will lead a cross‑functional program management team of internal technical review and external service provider staff to coordinate the infrastructure planning, project plan review, contracting, and inspection services associated with development and growth services team.

• Lead and manage all workflow associated with developer, fire services, economic development, new service, and related programs of varying scope including coordination with internal engineering planning, operations, rates and regulatory, and legal, as well as external consultants, contractors, and developers from customer inquiry to closeout of projects.
• Supervise a team of internal technical review staff and external consultant extension of staff and inspectors to execute the company objectives of the developer and growth services program.
• Guide and serve as advisor to direct staff and other personnel requiring technical direction and adherence to Company processes and procedures.
• Lead and implement performance measures to improve program quality and enhance organizational performance.
• Monitors team performance and adherence to the Company’s business plan and key performance indicators of the Indiana development and growth services team.
• Collaborate with internal stakeholders (engineering, rates and regulatory, operations and legal) to prepare and present business plans and capital requests associated with new business to executive leadership.
• Plan and monitor budgets and schedules for projects and programs, and oversee the maintenance of developer’s technical and…