Practice Manager

AOB Med Spa is a premier luxury medical aesthetics practice located in Greenwood Village, Colorado. We are known for exceptional clinical outcomes, five-star patient experiences, and a high-integrity, high-performance culture.

Our goal is not just growth—but smart, profitable, scalable growth built on strong systems, accountability, and brand excellence.

We are seeking an elite Practice Manager to work directly with ownership to lead day-to-day operations, drive KPIs, protect revenue, and scale the business through strategic marketing and hiring.

The Practice Manager is the operational backbone of AOB Med Spa and the primary business partner to ownership. This leader translates vision into execution, ensures financial discipline, optimizes staff performance, and builds systems that support sustainable growth and long-term enterprise value.

This role requires financial intelligence, emotional intelligence, and leadership courage.

• Own daily, weekly, and monthly performance metrics within Zenoti
• Track and report on:
  • Provider utilization and revenue per hour
  • Membership sales, retention, and deferred revenue accuracy
  • Pre-booking, conversion, and rebooking rates
  • Payroll %, COGS, inventory, and margin control
• Partner with ownership on:
  • Membership program launch
  • Budgeting and forecasting
  • Revenue growth strategies
  • Marketing and hiring strategies
• Enforce strict controls around:
  • Discounts, refunds, gift cards, memberships, and cash handling
  • Fraud prevention and internal controls

• Build, refine, and enforce SOPs across all departments
• Ensure flawless execution of:
  • Scheduling, utilization, and capacity planning
  • Memberships and packages
  • Inventory management
  • Billing, reporting, and compliance
• Oversee Zenoti reporting accuracy with multiple layers of oversight
• Ensure compliance with medical, legal, and regulatory standards

• Lead and manage:
  • Front Desk / Guest Experience Team
  • Injectors, Aestheticians, and Clinical Providers
  • Leadership and support staff
• Recruit, onboard, and retain high-performing, values-aligned team members
• Implement:
  • KPI scorecards
  • Performance reviews
  • Clear expectations and accountability frameworks
• Address underperformance swiftly and professionally
• Foster a culture of ownership, integrity, growth, and excellence
• Drive ethical, confident selling across the team
• Ensure