Training and Operations Specialist – Multifamily – Denver

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Griffis/Blessing Inc. is looking for a Training and Operation Specialist headquartered in our Denver Corporate Office supporting the Denver/Metro Area, Western Slope, outlying Colorado areas and Kansas City area.

This position will be responsible for the onboarding and the training of each new employee/and additional training needed for existing employees along with a multitude of other tasks and projects.

Griffis/Blessing is one of the largest property management companies in Colorado. Founded in 1985, we manage properties across the Front Range, Pueblo, Western Slope and Kansas. Our mission is to provide exceptional property management services while fostering a culture of growth and excellence.

Offer suggestions to inject innovative ideas to improve systems and efficiency. Work with Regional Managers to understand team challenges, skill gaps, and training needs. Support site staff for success through educational training using tools such as classroom presentation, outside vendors, training videos, one on one training, and other resources. Must be flexible, organized, and detailed orientated. Provide timely, articulate, and accurate tracking/reporting as requested.

Other department duties as requested are to support Multifamily Property Services group.

To train individual or group of employees in Customer Service, Sales, Marketing, Entrata Software, Property Legal Legislation, Secret Shops, Leasing Principles, Assistant Manager Principles, Property Manager Principles, Leasing Contests, and Budget Boot Camps. To identify areas of training needed to ensure consistency and success in all areas of apartment property management. Train and champion Griffis/Blessing’s philosophy, processes, and guidelines. Implement training programs and strategies to help meet performance objectives for all positions.

Contract with, and help schedule seminars to meet local, state, and national guidelines/laws. Train new employees in Entrata Software, Apartment IQ, Homebody products, and AI software. Review, evaluate and recommend the assigned courses for LMS, and Apartment Association courses, etc. This position requires public speaking skills and a high degree of confidentiality. Monitor property occupancy and availability and make suggestions to Property Manager, Regional Manager, Vice President, or Senior Vice President in order to help the onsite team incorporate marketing ideas and programs.

Order and monitor secret shops. Review the actual shop, and work with Regional Managers and Property Managers to ensure that employees receive additional training if employees do not meet standards. Assign Mentor to each new office employee and monitor that the Mentor provides appropriate additional training and support.

• One-on-One in person training
• Online training through the companies Learning Management System (LMS).
• Customer Service, Leasing and Sales
• Compliance topics such as Fair Housing, Discrimination, Sexual Harassment, Legal Requirements, etc.
• Entrata – Property Software
• Reporting
• Accounting Procedures & Processes
• GB Policies and Procedures
• Various Software Programs

• Read, understand, and incorporate the various operational manuals in training.
• Regularly collaborate with Regional Managers and Vice Presidents to support the needs of the company through training.
• Make suggested changes as needed to improve processes.
• Read, understand, and incorporate the Entrata operational guidelines with Operations training.
• Design additional training materials as needed or requested by the Vice President.
• Schedule and conduct monthly/quarterly training meetings or annual meetings, as requested or needed.
• Schedule all shops for on‑site Leasing, Assistant Managers (and Property Managers, where needed).
• Use in‑service, vendor‑supported, and outside training seminars to further the skills of on‑site staff members.
• Utilize Focus groups to develop programs, improve operational efficiency, etc.
• Review and update Progression Programs for promotions of staff; adjust as needed.
• Property Management‑utilizing…