Business Systems Analyst, Retail Alternatives

SUMMARY

The Business Systems Analyst - Retail Alternatives is responsible for supporting and administering transfer agent system functions, with an emphasis on specific output or services.

• Documents Broker Dealer and Third-Party Financial Technology (Fin Tech) requirements and maintains a recordkeeping system to meet client and firm needs.
• Monitors and documents technology needs for each firm, custodian, or Fin Tech relationships.
• Ensures all are working correctly and enhances their support technology if needed.
• Keeps cross references and control procedures around each firm and Fin Tech’s unique requirements.
• Escalates file failures or remediation needed on issues between Ultimus and the firms and Fin Techs.
• Automates the manual steps that Ultimus associates are performing when logging into the Fin Techs.
• Coordinates media pushes through sFTP to firms that require it.
• Coordinates opening the necessary tasks to ensure large firm or Fin Tech Corp Action events, or Fin Tech clean ups on the Alts side are managed successfully across the teams.
• Implements procedures that ensure periodic clean up and controls are implemented for key data elements that are required for the firms and Fin Techs.
• Coordinates and implements controls that ensure the purchase and the redemption warehouse calendars for periodic products are accurate and up to date.
• Assists Dealer Services with Repurchase and Tender communication and announcements to the firms and Fin Techs.
• Develops and turns on reporting to feedback to firms and Fin Techs as required to support their business.

• Develops a strong relationship and consistent ongoing communication with top 10-20 firms and Fin Techs in the Retail Alternatives industry.
• Publishes executive updates internally, and marketing updates, and communication to these firms on a reoccurring basis to show Ultimus’ partnership and advancements on their behalf.
• Partners across Operations and Dealer Services to ensure all Firm and Fin Tech service needs are being met.

May perform other duties as required and assigned.

• Bachelor’s degree in business administration, information technology, or related field.
• 0-3 years of mutual fund industry experience.

• Shareholder recordkeeping systems, reporting processes, and data delivery mechanisms.
• Microsoft Office Suite.
• Adobe Acrobat.

• Troubleshoots issues utilizing creative and critical thinking skills.
• Multitasking, analytical, and organizational skills.
• Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
• Demonstrates personal integrity, responsibility, and accountability.
• Effectively uses resources such as time and information in conjunction with associates.
• Participates in solving problems and making decisions.
• Presents and expresses ideas and information, written and oral, clearly, and concisely.
• Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
• Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
• Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
• Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.

Equivalent education, experience, and KSA’s will be considered.

Ultimus is an equal opportunity employer and does not discriminate on the basis of the applicant’s or employee’s race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.