Help Desk Technician

This job requires the job holder to be in our Denver office 5 days per week minimum. Please only apply if you are comfortable with the location and commute.

Are you interested in leading the transformation of cancer care through putting world-leading scientific data and knowledge in the hands of doctors and other members of the medical team? Do you have a passion for solutions that empower patients to take charge of their care and bring world-class solutions to winning the cancer battle? If so, join our growing team at Vie Cure, the company that promises to revolutionize the way cancer care is delivered.

We are looking for an entry-level IT Support Specialist who genuinely enjoys helping people and solving problems. This role is a great fit for someone who is naturally approachable, patient, and curious - the kind of person coworkers feel comfortable asking for help.

You will be a front-line ambassador for IT, supporting employees with their day-to-day technology needs while learning how modern, cloud-first IT environments operate. You’ll work closely with senior IT and security leadership and will be encouraged to continuously learn, ask questions, and grow your skills.

• Provide Tier 1 / Tier 2 support to employees with a friendly, professional, and service-oriented mindset
• Respond to support requests via ticketing system, email, chat, and in-person assistance
• Build trust with employees by being reliable, patient, and approachable

• Configure, deploy, and ship laptops and peripherals for new and existing employees
• Assist with device onboarding using endpoint management tools
• Maintain accurate device inventory and asset records
• Coordinate repairs, replacements, and returns

• Support employee onboarding by ensuring:
• Devices are ready on day one
• Accounts and access are properly set up
• Users feel comfortable using their tools
• Assist with offboarding tasks such as account disablement and equipment recovery

• Create and maintain easy-to-follow IT documentation and how-to guides
• Identify common issues and suggest improvements to tools or processes
• Continuously learn new tools, platforms, and technologies used across the organization
• Work closely with IT, security, and engineering teams
• Ask questions, seek feedback, and take ownership of learning opportunities

• 1–3 years of experience in IT support, helpdesk, or technical support (or equivalent hands-on experience)
• Strong people skills - you enjoy interacting with others and helping them succeed
• Clear, calm, and friendly communication style
• Patience and empathy when working with non-technical users
• Experience supporting Windows and macOS devices
• Familiarity with Microsoft 365 and common workplace tools
• Strong organizational skills and attention to detail
• You consider yourself a lifelong learner and enjoy picking up new skills
• You’re curious and like understanding how and why things work
• You’re comfortable saying “I don’t know yet, but I’ll find out”
• You take pride in being dependable and following through

• Experience with endpoint management tools e.g. Intune
• Familiarity with ticketing systems e.g. Jira Service Management
• Basic understanding of networking concepts (VPN, Wi-Fi, DNS)
• Exposure to cloud platforms (Azure, AWS, Google Cloud)
• Interest in cybersecurity, cloud infrastructure, or IT operations
• IT certifications e.g. A+, Network+, Security+, or Microsoft

• You’ll be part of a modern, cloud-first IT environment
• You’ll gain exposure to security, compliance, and best practices
• You’ll receive mentoring from experienced IT and security leaders
• Clear growth paths into IT operations, cloud, or security roles