Director of Network Operations

Director of Network and Security Operations – Global Operations

NTT Global Networks is a leader in software-defined managed network and Cloud security services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network and Cloud security solution that empowers their digital transformation efforts, achieving true business outcomes.

We offer the full lifecycle of design, delivery, and ongoing management with an extensive services suite:

• Managed SD-WAN helps enterprises optimize their global networks in terms of performance.
• Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.
• Managed SASE, SSE services including Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and web traffic without investing in technology or infrastructure.

NTT Global Networks offers an attractive compensation and competitive benefits package including health, dental, vision, disability and life insurance, 401(K) with employer match, flexible spending accounts, health savings account, as well as company paid holidays and generous paid time off.

NTT is hiring a highly energetic Network and Security Operations Director in our Global Operations Center. Our Leadership is responsible for managing large enterprise network, security, and cloud environments. This Director is a Technical Leader responsible to supervise planning, monitoring, management, troubleshooting and resolution of network and security incidents. This role requires technical hands‑on and managerial background in networking, security, and cloud infrastructure.

This Director will work within a team of network engineers, security engineers, automation engineers, change coordinators, project managers, Account Team members and vendors to support NTT Global Network’s customers.

• Responsible for managing large Enterprise networks including SDWAN, WAN, LAN, Wireless, VoIP, Security, and Cloud services
• Provide support with monitoring, incident response, troubleshooting, and resolution of network, security, and cloud functionality issues
• Serve as management escalation point for complex issues including high-impact incidents, service outages, and chronic problems
• Serve as escalation point with underlay ISPs and network vendors for complex network issues including high-impact incidents, service outages, planned and unplanned maintenance, chronic problems, and changes
• Lead regular operational review meetings with leading ISP and network vendors including service performance, SLA and KPI analysis, chronic issues, changes and maintenances, process improvements etc.
• Supervise changes and maintenances
• Develop, implement, and supervise operational support processes
• Generate root cause analysis reports post high-impacting incidents and changes.
• Lead customer infrastructure optimization efforts including security hardening, code management, vulnerability management, configuration remediation, and standardization
• Supervise technology implementation projects, including testing, configuration, implementation, and user acceptance testing
• Manage network/security/cloud-based configuration, code, and design reviews;
  Develop detailed health assessment and remediation deployment plans
• Implement and supervise AI-driven automation to proactively identify network performance issues, security incidents, issue mitigation, and reduce manual intervention across edge and cloud environments
• Lead new Customer infrastructure management transitions
• Manage skills training program consisting of internal trainers and vendor training to ensure team members are proficient in new technologies
• On-call for escalated Customer issues

• A minimum of five years of engineering experience with strong hands‑on network, security, and application troubleshooting experience;
  Combined with a minimum of five years management experience
• Deta…