Leadership Development – Sr. Coordinator

Job Overview

The Leadership Development Senior Coordinator is a key operational partner responsible for ensuring seamless planning, execution, and continuous improvement of all leadership development programs and experiences. This role combines program operations, client relationship management, and virtual training support with a strong emphasis on delivering outstanding learning experiences. The ideal candidate is a proactive problem solver who leads with technology, brings new ideas forward, and uses automation and technology tools to improve efficiency, participant experience, and program impact.

This role requires strong project management, excellent communication, the ability to represent our solutions to clients, and the confidence to independently anticipate needs, resolve conflicts, and streamline complex workflows.

FCCS provides a tremendous culture to its employees with a focus on work/life values. In addition to competitive pay and benefits, our Denver-based employees operate on a hybrid schedule, currently working remotely 3 days/week. The benefits and bonus structure are unique and a competitive advantage for FCCS making us a Great Place to Work certified organization. In addition to an annual bonus opportunity and competitive benefits, the salary range for this position is $70, annually.

• Client & Stakeholder Engagement:
  Serve as primary point of contact for HR partners and client representatives throughout program planning, registration, and delivery.
• Build and maintain strong, consultative relationships with client staff and executive-level contacts.
• Support Leadership Consultants ensuring timely follow-up, seamless client experience, and alignment with client success goals.
• Provide clear, consistent, and professional communication to clients, speakers, and internal partners.

• Program & Project Management:
  Lead operational planning for Leadership Journey & Team Excellence programs and custom client engagements ensuring timelines, deliverables, and communications are executed with excellence.
• Maintain and continuously improve operational processes, documentation, and timelines using modern workflow systems.
• Coordinate onboarding and management of speakers, faculty, and facilitators—including contracts, session logistics, and post-program invoicing.
• Oversee development and upkeep of program-specific web pages, registration web site, digital materials, and participant resources.
• Manage multi-calendar scheduling and workflow coordination across internal teams, speakers, and client stakeholders.

• Virtual Training Support Responsibilities:
  Provide support for virtual learning experiences, including:
  Platform setup (Zoom, Teams, LMS-integrated sessions), Tech checks with speakers and facilitators, Live-session support: breakout rooms, engagement tools, troubleshooting, and Post-session analytics and reports.
• Recommend new technologies and engagement strategies to elevate virtual participant experience.

• Technology and Digital Operations:
  Leverage AI tools (e.g., for scheduling, drafting communications, creating program materials, data analysis) to improve efficiency and quality.
• Identify opportunities for automation and system improvements across operations, communications, reporting, and program logistics.
• Maintain proficiency in LMS platforms, data dashboards, and reporting tools.
• Support ongoing modernization of tools, templates, workflows, and participant experiences through new technologies.

• Logistics & Program Delivery Support:
  Manage shipping logistics, including program materials, technology needs, and coordination with IT.
• Coordinate meeting space for in-person programs where meeting planners are not involved.
• Initiate and manage assessments, diagnostics, and third-party reporting tools.
• Ensure consistent application of company policies and procedures in speaker and vendor contracting.

• Evaluation, Reporting & Financial Management:
  Create and deliver participant evaluations to analyze program success metrics and client feedback.
• Prepare reports summarizing attendance, engagement, and trends across the Leadership Development portfolio.
• Support client invoicing and vendor billing; track revenue and expenses against budget.
• Contribute to annual budgeting and resource planning.

• Continuous Improvement & Innovation:
  Regularly review operations and recommend modern, tech-forward enhancements.
• Champion new ideas, systems, and technologies that elevate both internal efficiency and client experience.
• Participate in self-development and ongoing learning to maintain a high level of industry, leadership, and technology fluency.

• Bachelor’s Degree required, preferably in relevant area, or equivalent experience/training.
• Minimum of 5 years’ experience in program management, leadership development operations, event management, or related role.
• Strong project management skills with the ability to oversee multiple, complex programs simultaneously.
• Exceptional verbal and written communication skills,…