Vice President - Consumer and Real Estate Operations
Bellco Corporate Offices, Greenwood Village, Colorado, United States of America
Job Description Posted Monday, March 24, 2025 at 8:00 AM
Final date to receive applications is 5 days after the date the role was posted.
Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.
VP – Consumer and Real Estate Operations
LOCATION: Corporate DIVISION: CMXO
FUNCTION DESCRIPTION:
The VP, Consumer and Real Estate Operations, will lead the Consumer and Real Estate Processing and Servicing Operations Departments by overseeing process analysis, identifying best practices, process design, and implementation planning. Consumer and Real Estate Processing includes loan processing, underwriting and funding and Consumer and Real Estate Servicing includes leasing, titles, reporting, loan maintenance, escrow management and investor reporting/custodial accounting and insurance claims.
This position will work in collaboration with other departments and partners.
ORGANIZATIONAL RELATIONSHIPS:
Reports to:
CMXO
Supervises:
Consumer and Real Estate staff
Contacts:
All levels of credit union employees, internal and external auditors, and vendors.
QUALIFICATIONS/REQUIREMENTS:
Experience:
Minimum 10 years’ experience in a management role.8 years’ experience required working in a financial services lending capacity and real estate environment, preferably Mortgage Loan Servicing specific to loan administration activities (real estate taxes, property insurance, escrow analysis, and mortgage insurance) and Consumer Loan Processing and Servicing specific to loan administration activities (leasing, titles, maintenance and reporting).Knowledge of consumer and real estate lending with an understanding of Bellco’s servicing guidelines, general knowledge of loan operating systems, strong working knowledge of DNA.Education: Bachelor’s degree in related field or equivalent experience preferred
Skills:
Must possess strong communication, organizational, presentation, member service and interpersonal skills.Make sound decisions based upon department procedures, company policies, knowledge, and experience.Ability to multi-task in a fast-paced environment, while still being detailed and results oriented.Demonstrates strong analytical/problem solving and time-management skills.Strong PC skills to include Microsoft Word, Excel, Consumer and real estate origination and servicing systems.Knowledge of Bellco’s front-line systems.Ability to manage and motivate employees and encourage group participation as well as individual growth.ESSENTIAL FUNCTIONS:
Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments while holding staff accountable to standards.Monitors activities and production goals associated with Consumer Loan and Real Estate - Processing and Servicing. Monitoring includes Real Estate Taxes, Property Insurance, and Insurance Claims vendors, including the day-to-day relationships, setting and defining of priorities, and establishing and monitoring service delivery, productivity, and quality standards.Responsible for accuracy and completion of activities associated with the processing of all real estate servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers including escrow analysis.Ensure compliance with regulatory, and Agency requirements including but not limited to RESPA, Homeowner’s Protections Act of 1998, SCRA, Fair Credit Legislation, HMDA, and CFPB.Ensure accuracy and completion of activities associated with the processing of all consumer loan functions to include auto leases, underwriting, title work, sales tax, etc.Oversight into team’s…
