Supervisor, Loan Operations

Benefits Overview

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best!

Benefits Offered by Co Bank

• Careers with a purpose
• Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education up to $10k per year
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
• Community Impact:
  United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

Job Description

At CoBank, the Supervisor Loan Operations leads a team responsible for the servicing and administration of complex syndicated, bilateral, and wholesale loans where CoBank may be the Administrative Agent, a syndicate lender, or a direct lender. The Supervisor is the escalation point for borrowers, syndicate lenders, Farm Credit System partners, and internal CoBank departments. The Supervisor is responsible for the accuracy and effective execution of servicing activities performed by their team ensuring compliance to CoBank's policies and procedures, designed to provide outstanding customer service and maintain the soundness of CoBank's financial statements.

The Supervisor provides leadership to the team fostering a collaborative environment, engaging stakeholders and their team to facilitate continuous improvement by leveraging principles of Operational Excellence.

Essential Functions

• Manage workflow and balance department workload to ensure assigned activity is processed within the expected time frames and Service Level Agreements, meeting or exceeding client expectations.
• Maintain a sound operating environment ensuring transactions are processed accurately, are properly documented and approved in accordance to documented policies and procedures.
• Provide guidance and direction to the team utilizing in-depth knowledge of CoBank processes and loan administration principles.
• Provide subject matter expertise representing the department or Loan Accounting on division or enterprise level projects.
• Coordinate and/or provide training for Loan Accounting department.
• Supervise staff: set and communicate performance standards, monitor performance and provide ongoing communication and coaching and recommend personnel appropriate actions.
• Monitor and report activity volume, performance metrics, Service Level Agreements and key performance indicators; correct problems, identify trends and recommend and present opportunities for improvement.
• Serve as "Mission Critical Personnel" for business continuity and reduced staffing scenarios.

Education

• High school diploma or GED required

Work Experience

• 5 years of relevant experience preferably in syndicated loan servicing, banking or financial services industry. required

Physical Exertion Details

Sedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Travel Requirement Details

Occasional Travel occurs infrequently (typically, once a month or less).

About Co Bank

The typical base pay range for this role is between $89,600 - $110,160. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual…