Mortgage Operations Manager

Overview

Cross Country Mortgage is looking for a Mortgage Operations Manager. You'll play a crucial role in supporting our mission by leading a team dedicated to providing an exceptional experience and high level of service to clients. You'll have the opportunity to grow both personally and professionally, backed by a leadership team that’s second to none and a commitment to innovation. We're not just a mortgage company;

we're a community that values creativity, collaboration, and a strong team culture. In this position, you'll oversee the daily operations of our mortgage team, using strategy, ensuring efficiency, and providing support to close every loan. Your strategic mindset will help drive process improvements, enhancing the overall customer experience. We’re looking for someone who is passionate about developing team members, empowering them to reach their full potential.

With competitive pay, fast paced environment, and a supportive team, Cross Country offers a rewarding career path. Join us and be part of a company that’s expanding its footprint, with no plans of slowing down.

• Provide expert guidance on complex loan scenarios to find a solution and a path forward.
• Collaborate with loan officers and processors to resolve underwriting escalations efficiently.
• Maintain up-to-date knowledge of mortgage regulations and Cross Country Mortgage products.
• Act as the primary escalation point for complex loan issues, pipeline problems, and underwriting exceptions.
• Proactively manage the pipeline dates and deadlines to ensure a smooth process and a positive customer experience.
• Provide technical support in Encompass to ensure accuracy and quality of loan files.
• Conduct training on various products, programs, and industry topics in an ever-evolving industry.
• Recruit, train, and develop operations staff based on metrics and business needs.

• 5+ years of Mortgage experience.
• Ability to run LP and DU.
• Positive, team player mindset.
• Solution-oriented and able to take action when needed.
• Encompass experience preferred but not required.
• Solid knowledge and understanding of FHA/VA/USDA, FNMA, and FHLMC policies and guidelines.
• Solid knowledge and understanding of mortgage loan processing, compliance, investor products, and underwriting guidelines.
• Solid knowledge and understanding of mortgage insurance (MI) guidelines.
• Solid knowledge and understanding of various fraud tools.
• Solid knowledge and understanding of processing and closing functions, and a general understanding of the entire real estate lending process.
• Extensive knowledge and understanding of Investor, FHA, and Fannie Mae guidelines.

Compensation: $100,000 DOE