Sales and Design Consultant; part-time

About Ernesta

Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry.

Ernesta is looking for an experienced part‑time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in our showroom in Greenwich, CT. You will be a key hire to help build an enjoyable, frictionless, and industry‑defining rug‑buying experience. This is an opportunity to join a small but visionary team – a high‑impact role pioneering a new age of customer experience.

As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint.

• Set the industry standard for customer experience and sales
• Drive sales through customer follow‑up and outreach
• Deliver exceptional design and product expertise to customers
• Maintain a clean, organized, and on‑brand showroom that delights customers at every touchpoint
• Provide customers a high‑quality and personalized experience through multiple channels – in person, chat, text, email, video, phone.
• Advise customers on floor‑plan layout, material selection, and custom rug measurements
• Respond to inquiries and resolve order‑related matters such as order tracking, product inquiries, and delivery logistics
• Surprise and delight customers – exceed their expectations and create memorable experiences
• Learn innovative technologies to help customers visualize their space (e.g., CAD modeling, Adobe, 3D rendering, etc.)
• Maintain feedback loops to improve internal processes

• 2+ years of experience in a consumer‑facing role. 2+ years of direct consumer sales and/or account management experience is required.
• Passionate about interior design and home décor; stay up to date on décor trends.
• Delight in communicating and building trust with customers; self‑motivated, curious, empathetic, and a great listener.
• Solutions‑oriented with sound judgment, business sense, and high integrity; willing to provide creative solutions and wear many hats.
• High proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google Suite, etc.
• Excellent time‑management and organizational skills with a high level of accountability.
• Ability to establish and improve processes; excited to build feedback loops within the organization and across business units.
• This role is located in our newest Retail Showroom and requires a flexible schedule, including weekend and holiday hours.

• Experience with design tools and spatial planning
• BA or experience working in a creative field (interior design, art history, architecture, etc.)

Ernesta is committed to inclusion. We are an equal‑opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.