Operations Associate

Overview

Piper Companies is seeking an Operations Associate to support an additional living expense company helping homeowners displaced by fire, water, or other major property losses. The housing operations lead will work closely with insurance carriers, landlords, and policyholders to manage lease timelines, negotiate extensions, coordinate furniture rentals, and ensure accurate updates in the CRM system.
This role requires the candidate to sit onsite 5 days a week in Greenwich, CT.

• Monitor 90/60/30‑day lease timelines and additional living expense budgets, and determine when extensions are required.
• Communicate with insureds, landlords, adjusters, and negotiate extension approvals with insurance carriers.
• Coordinate furniture rental extensions or pickups and ensure vendors meet updated timelines.
• Request invoices, notify all parties of changes, and maintain accurate records in the CRM system.

• 2–5 years of experience in customer service, property management, insurance support, or temporary housing coordination.
• Strong communication, negotiation, and organizational skills with the ability to manage multiple cases.
• Experience working with insurance carriers, vendors, and policyholders, including budget and timeline management.
• Bachelor’s degree preferred or equivalent practical experience.

• $63,000 + bonus after first 90 days based on performance.
• Full benefits including medical, dental, vision, 401(k), PTO, and required sick leave.

Application timeline: This job opens for applications on 1/20/2026. Applications will be accepted for at least 30 days from the posting date.

Keywords: Temporary Housing Coordinator, temporary housing, additional living expenses, insurance carriers, landlords, policyholders, claim support, displacement housing, lease extensions, 90‑60‑30 tracking, CRM updates, furniture rental coordination, vendor management, property loss support, customer communication, negotiation, invoice processing, public adjusters, property damage, fire loss, water loss