Health Center Site Manager

Organization Overview

Family Centers is a private, nonprofit organization providing health, education, and human services to children, adults, and families throughout Fairfield County. Our team of more than 300 professionals and over 500 trained volunteers collaborates to deliver a wide range of responsive and innovative programs. Through our comprehensive network of services, more than 26,000 children, adults, families, and communities each year receive the care, encouragement, and resources they need to realize their potential.

The Health Center Site Manager provides operational leadership for a fast-paced, multi-specialty clinical site. This role oversees daily clinic operations to ensure efficient workflows, excellent patient and staff experiences, and consistent compliance with quality and regulatory standards. The Site Manager builds high-performing teams and fosters a collaborative, welcoming work environment. This position blends administrative leadership with a strong understanding of clinical operations.

Working closely with Clinical, Quality, and Operations leadership, the Site Manager supports site performance, monitors key metrics, and leads continuous improvement efforts.

A. Operational Leadership & Administration

• Lead day-to-day clinic operations, including patient flow, scheduling efficiency, and throughput
• Supervise administrative and clinical activities; address operational issues with Medical Site Directors
• Oversee facilities, materials management, and adherence to clinic policies and PCMH standards
• Monitor productivity dashboards and KPIs; lead initiatives to improve access, no-shows, cycle times, and care coordination

B. Leadership, People Management & Culture

• Recruit, onboard, train, and develop staff in partnership with HR and Operations
• Conduct performance evaluations, competency reviews, and corrective actions as needed
• Lead daily huddles, promote engagement, and foster an inclusive, team-oriented culture

C. Quality, Safety & Compliance

• Ensure compliance with OSHA, HIPAA, CLIA, HRSA, and Joint Commission requirements
• Participate in audits, quality reviews, and corrective action planning
• Support infection prevention, emergency preparedness, and safety initiatives

D. Financial & Business Operations

• Partner with Revenue Cycle team on registration accuracy, insurance verification, claims, and collections
• Monitor provider productivity, visit utilization, and financial performance metrics
• Recommend operational improvements to enhance efficiency and sustainability

E. Communication & Reporting

• Provide regular updates to the Director of Operations on staffing, performance, risks, and site needs
• Track incidents, grievances, safety events, and facility concerns
• Share trends, challenges, and improvement opportunities with leadership

• Direct supervision of administrative staff
• Co-supervision of clinical support teams (RN, LPN, MA) in collaboration with the Clinical Director

Required

• At least 3+ years of healthcare administrative or management experience
• Strong knowledge of clinical workflows and patient care operations
• Supervisory experience managing 10+ staff
• EMR proficiency (Epic preferred)
• Proven leadership, communication, and team-building skills
• Ability to analyze data and drive performance improvement
• Knowledge of OSHA, HIPAA, infection control, HRSA, and Joint Commission standards

Preferred

• Bachelor’s degree in healthcare administration, business, or related field
• Experience in an FQHC setting
• Supervisory experience in a multidisciplinary clinical environment

• Leadership & Team Management
• Patient-Centered Service
• Communication & Collaboration
• Decision-Making & Problem Solving
• Organization & Time Management
• Safety & Quality Focus

Salary commensurate with experience. A suite of benefits including generous paid time off, medical, dental, vision, tax-free spending accounts, disability, life and AD&D insurance. Additional benefits include an employee assistance plan, pet insurance, critical accident and illness, wellness services, tuition assistance, and retirement savings. The opportunity to work for an employer consistently rated one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and a perfect 100 Encompass rating by Charity Navigator.

For more information and to apply, please visit http://(Use the "Apply for this Job" box below). or on our Linked In page

Family Centers is committed to providing equal employment opportunities to all applicants and employees as indicated in applicable federal and/or state laws.