Field Operations Manager

Job title Field Operations Manager  Division Asset Operations & Capital Delivery Location Greenwich Storm - SE10 8JL
Contract type Permanent Full/Part-time Full-time Hours 36 Hours per week Salary Offering a starting salary between £38,000 to £48,000 depending on skills and experience. Job grade B Closing date 04/02/2026

As a Field Operations Manager, you will lead, coordinate, and support an operational service team comprising technicians, coordinators, technical leads, and contractors who work on the Thames Water trunk main and distribution network.

Your team will be offering support to deliver network maintenance, and ensuring accurate, calibrated and verified instrumentation. You will play a key role in helping Thames Water to meet its performance commitments and ODIs, but your primary focus will be the well-being and performance of your team.

What you’ll be doing as a Field Operations Manager:

• Responsible for managing the Health, Safety and Wellbeing of all the people in their team.
• Lead a team that delivers an exceptional service to our customers, ensuring that they trust us, they feel we are easy to do business with and that we really care.
• Responsible for managing the budgetary and financial activities of the team.
• Have clear objectives and targets, with a good understanding of KPI’s and what is required to deliver good performance.
• Lead and develop a highly performing team focused on briefing and delivering specified outputs in an efficient, effective, and commercially sound manner.
• Ensure your team is effectively resourced and that you have a capacity plan to demonstrate where there are risks to service provision, working with other departments to support times of high demand.

Base location: Greenwich Storm - SE10 8JL

Working pattern or hours: 36 Hours per week (Monday to Friday)

What should you bring to the role?

To thrive in this role, the essential criteria you’ll need are:

• Strong people leadership skills.
• Ability to analyse performance and report on KPI’s and SLA’s.
• Understanding of the water network and its assets.
• Good presentation skills and familiarity with the MS Office suite of applications.
• Strong communication skills for written and presentation purposes.

Additional skills and experiences would be great to have/bring:

• Used to working in a fast-paced environment.
• Flexible and agile approach to managing projects or programmes of work.
• Ability to carry out health and safety management audits of work locations.
• Familiar with HR processes, recruitment and policies.
• Experience of collaborating in a work environment with Trade Unions.
• Quality control and compliance reporting.
• Definition and delivery of performance improvement plans.

What’s in it for you?

• Offering a starting salary between £38,000 and £48,000 per annum, depending on skills and experience.
• Annual Leave:26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water…