Portfolio Manager

Overview

The Portfolio Manager oversees all day-to-day security operations. This includes managing shift scheduling/staffing, overtime, inspection of personnel, responding to emergency incidents and keeping the Director informed of all critical matters.

• Manage a team of security officers and shift supervisors and assign responsibilities and tasks to support healthcare security operations
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel
• Work with supervisors to conduct inspections of personnel ensuring all are properly uniformed and equipped to perform their duties
• Provide guidance and coaching to shift supervisors
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, sit-specific training, annual formal performance evaluations, recognition, etc.)
• Working in conjunction with the Portfolio Director and HR, investigates and handles complaints, instances of policy violations or wrongdoing and provides thorough documentation and recommendations
• Work closely with Portfolio Director to meet all department goals and expectations
• Establish effective working relationships with Managers in other departments to facilitate information sharing and proactive problem solving
• Work closely with Portfolio Director, sharing all important information and collaborating on formation and implementation of policies and procedures to achieve maximum department effectiveness
• Responsible for developing and delivering emergency training and other training as applicable
• Foster and maintain effective relationships with healthcare partners throughout the network
• Conducts physical security assessments, threat assessments, and safety training
• Proficiently utilize Win Team application for scheduling and billing, and to produce reports that require interpretation and action for effective business management
• Other management responsibilities as determined by leadership

• Previous Contract Security, healthcare facilities management, military or law enforcement experience
• At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
• Ability to develop and grow customer relationships
• Experience in hiring, developing, motivating and retaining quality staff
• Outstanding interpersonal and communications skills
• Ability to work in a team-oriented management environment with the ability to work independently
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Previous payroll, billing and scheduling experience preferred
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude

• Demonstrated Proficiency in Microsoft Office Products i.e. Excel, Word, PowerPoint, Outlook
• Experience drafting or revising policy or post order style documents
• Advanced understanding of Access Control/Closed Circuit Television and Visitor Management systems
• Ability to assimilate complex events and communicate to senior leadership in a concise and accurate fashion

• 5 years Public Safety related experience in healthcare preferred
• 3-5 years Supervisor/Manager experience
• Prior law enforcement and/or military experience preferred