Field Operations Manager

Overview

As a Field Operations Manager you will lead, coordinate, and support an operational service team comprising of technicians, coordinators, technical leads, and contractors who work on the Thames Water trunk main and distribution network.

Your team will be offering support to deliver network maintenance, and ensuring accurate, calibrated and verified instrumentation. You will play a key role in helping Thames Water to meet its performance commitments and ODIs but your primary focus will be the wellbeing and performance of your team.

• Responsible for managing the Health, Safety and Wellbeing of all the people in their team.
• Lead a team that delivers an exceptional service to our customers ensuring that they trust us, they feel we are easy to do business with and that we really care.
• Responsible managing the budgetary and financial activities of the team.
• Have clear objectives and targets, with a good understanding of KPI’s and what is required to deliver good performance.
• Lead and develop a highly performing team focused on briefing and delivering specified outputs in an efficient, effective, and commercially sound manner.
• Ensure your team are effectively resourced and that you have a capacity plan to demonstrate where there are risks to service provision, working with other departments to support times of high demand.

Base location: Greenwich Storm - SE10 8JL

Working pattern or hours: 36 Hours per week (Monday to Friday)

To thrive in this role, the essential criteria you’ll need is:

• Strong people leadership skills.
• Ability to analyse performance and report on KPI’s and SLA’s.
• Understanding of the water network and its assets.
• Good presentation skills and familiarity with MS Office suite of applications.
• Strong communication skills for written and presentation purposes.

Additional skills and experiences would be great to have/bring:

• Used to working in a fast-paced environment.
• Flexible and agile approach to managing projects or programmes of work.
• Ability to carry out health and safety management audits of work locations.
• Familiar with HR processes, recruitment and policies.
• Experience of collaborating in a work environment with Trade Unions.
• Quality control and compliance reporting.
• Definition and delivery of performance improvements plans.

• Offering a starting salary between £38,000 to £48,000 per annum, depending on skills and experience.
• Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

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