Head of Housing Technology

Location: Woolwich

Interim Head of Housing Technology - Royal Borough of Greenwich

Salary: £500 Per Day

Hours:

35 Hours
Working

Schedule:

Monday to Friday
Contract Length: 6 Month

Location:

The Woolwich Centre, SE186HQ

Job Details

To be jointly responsible to the Senior Assistant Director of Resources and the Director of Housing and Safer Communities, delivering (and ensuring proper governance of) a roadmap of technology-centric change and management of the Housing IT team.

Providing strategic leadership and operational oversight of Housing Technology functions, ensuring that core housing systems and technologies are robust, secure, and continuously improved in alignment with council priorities.

This role will lead the development of innovative digital solutions that enhance service delivery, drive transformation, and maximise value for money.

The postholder will shape and deliver a forward-thinking technology roadmap, working closely with internal and external stakeholders to translate business needs into actionable system strategies.

As a key member of the Housing IT leadership team, they will play a pivotal role in embedding a culture of excellence, accountability and innovation — nurturing a high-performing team and ensuring Housing IT contributes meaningfully to wider corporate and service transformation goals.

To be jointly responsible to the Senior Assistant Director of Resources and the Director of Housing and Safer Communities, delivering (and ensuring proper governance of) a roadmap of technology-centric change and management of the Housing IT team.

Providing strategic leadership and operational oversight of Housing Technology functions, ensuring that core housing systems and technologies are robust, secure, and continuously improved in alignment with council priorities.

This role will lead the development of innovative digital solutions that enhance service delivery, drive transformation, and maximise value for money.

The postholder will shape and deliver a forward-thinking technology roadmap, working closely with internal and external stakeholders to translate business needs into actionable system strategies. As a key member of the Housing IT leadership team, they will play a pivotal role in embedding a culture of excellence, accountability and innovation — nurturing a high-performing team and ensuring Housing IT contributes meaningfully to wider corporate and service transformation goals.

Direct Line Management of up to 4 staff

Indirect Management of a team comprised of ~21 staff (Housing IT)

Identify opportunities for digital innovation and service improvement, ensuring technology adoption supports efficiency, compliance, and improved resident outcomes.

Lead the evaluation, procurement, and implementation of new systems or modules, ensuring strategic fit, cost-effectiveness, and successful integration with existing platforms.

Collaborate with senior stakeholders, including service heads, Digital leadership, and programme boards, to ensure systems developments are well-governed and contribute to service transformation.

Portfolio Leadership and Governance

Oversee a portfolio of system-related projects, upgrades, and enhancements, ensuring robust project planning, stakeholder engagement, risk management and delivery to time and budget.

Provide direction and oversight to project teams working across areas such as NEC Housing, DRS, Propeller, LMS and mobile working solutions.

Act as a senior point of escalation for programme issues, working closely with suppliers, internal delivery leads, and business stakeholders to resolve risks or blockers.

Ensure compliance with council governance frameworks, including report writing, PCR procurement processes, contract approvals and programme board reporting.

Stakeholder and Supplier Relationship Management

Build and maintain strong, trusted relationships with suppliers (e.g. NEC, Advanced, Civica), ensuring value for money, high performance, and responsiveness to the council’s evolving needs.

Lead on contract and performance management, chairing regular review meetings, tracking KPIs, and holding suppliers to account for delivery and quality.

Represent Housing IT at cross-directorate and…