Relationship Banker

About the Role

Bank of America is inviting a Relationship Banker to engage clients in the lobby, educate, and assist with transactions through self‑service resources such as mobile banking, online banking, or ATM. This role is open for the entire market, and the specific Financial Center location will be based on business needs. If offered a position, you will train at one financial center, and then potentially move to another location within a reasonable commuting distance.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance, while allowing a level of flexibility for teammates and businesses based on role‑specific considerations. We help make financial lives better through the power of every connection.

• Executes the bank's risk culture and strives for operational excellence.
Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results.
• Collaborates effectively, building and nurturing strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Effective and confident communication with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Educates clients on how to conduct simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking).
• Strong critical thinking and problem‑solving skills to meet clients' needs.
• Follows established processes and guidelines in daily activities, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Availability to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.

• Experience and knowledge of financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary‑plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business‑relevant Associate’s Degree (e.g., business administration, finance).

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America)

40 hours

Entry level

Full‑time

Finance and Sales Industries:
Banking