Training & Onboarding Manager

Job Summary

Under general direction, and in compliance with standard operating procedures, policies, and City, state, and federal regulations, administers all training programs and activities for Greenlink personnel. Facilitates the development, implementation, oversight, and continuous improvement of new-hire training programs for all frontline employees in operations including Bus Operators, Bus Operators-in-Training, Trolley Operators, Paratransit Operators, Transit Dispatchers, and Transit Shift Supervisors. Assists with the ongoing development, implementation, and administration of a vehicle maintenance and facility maintenance training program.

Assists with the ongoing development, implementation, and administration of remedial skills training and continued professional development for frontline staff. In collaboration with division managers, develops, maintains, and continuously improves all relevant policies, procedures, documentation, and other resource materials for the facilitation of all training programs. Serves as the Designated Responsible Person on behalf of Greenlink for the South Carolina Department of Motor Vehicles’ (SCDMV) Third-Party Tester Program and a SCDMV-certified Third-Party Commercial Driver’s License (CDL) Class B Examiner.

In collaboration with the General Manager of Operations and in coordination with Human Resources Employment Administrator, recruits, screens, and interviews candidates for all operator positions. Develops, implements, and administers Peer Instructor and New Employee Mentorship Programs. Monitors the quality and efficacy of training programs through periodic review of programs and analysis of key performance indicators. Provides information during audits such as the Federal Transit Administration’s (FTA) Triennial Review and annual National Transit Database (NTD) reporting.

Supervises Transit & Onboarding Specialists and other employees engaged in training programs, such as Bus Operators-in-Training, and new Bus Operators, until training is complete. Supports the development, implementation, and continuous improvement of Safety Management System (SMS) processes and activities. Serves as a subject matter expert on the Accident Review Committee and Greenlink’s Safety Committee as required. Represents the Greenville Transit Authority (GTA) Board of Directors to transit stakeholders and applicable federal, state, and local agencies.

Operates a transit bus as needed.

• Manage Greenlink Training Programs: Manage the development and effective delivery of comprehensive training programs for the department that ensure all employees are knowledgeable of policies, procedures, professional development expectations, and the technical aspects of their roles. Facilitate the development, implementation, oversight, and continuous improvement of new-hire training programs for all frontline employees in operations including Bus Operators, Bus Operators-in-Training, Trolley Operators, Paratransit Operators, Transit Dispatchers, and Transit Shift Supervisors.
  
  In collaboration with division managers, develop, maintain, and continuously improve all relevant policies, procedures, documentation, and other resource materials for the facilitation of all training programs. In collaboration with the Deputy Director, develop and update departmental training policies, the Greenlink Employee Handbook, and standard operating procedures. Through Transit Shift Supervisors and Training & Onboarding Specialists, administer periodic monitoring of operators to ensure compliance with policies and procedures by conducting behind-the-wheel skill evaluations and knowledge testing for fixed-route Bus Operators, Trolley Operators, and Paratransit Operators.
  
  Maintain working knowledge of the ADA’s (Americans with Disabilities Act) complimentary paratransit regulations and operations, including vehicle operations, safety, and training requirements. Assist with the ongoing development, implementation, and administration of a vehicle maintenance and facility maintenance training program to include standardized procedures for classroom and experiential training for…