Security Project Technician

Overview

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Security Technician to join our culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects including small to large projects that vary in complexity. You are part of a dynamic team that supports growth as Convergint grows.

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You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We value diversity and built our culture on 10 Values and Beliefs, driving our unmatched culture. We are the #1 global, serviced-based systems integrator in the industry, and we take pride in protecting lives and assets with the solutions we provide.

• Convergint's greatest strength is our people. Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow by promoting a colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment which may include security, fire alarm & life safety, and/or building automation. The colleague is a key interface for providing technical support and training for the customer and is accountable for maximizing customer satisfaction. Complex issues are referred to higher levels.
• Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interprets manuals, schematics, and wiring diagrams and repairs equipment using knowledge of electronics and standard test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes non-routine programs for systems.
• Acts as the customer's best service provider at all times to ensure Convergint Technologies is the customer's first choice for service.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advises management regarding customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements.
• Executes the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identifies potential project risks, communicates to appropriate parties, and assists in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Works closely with the Project Manager and/or Operations Manager to coordinate projects; recommends improvements in quality, scope changes, and ways to continuously improve customer satisfaction.
• Mentors less experienced staff; may supervise workers in testing, tuning, and adjusting equipment to obtain optimum performance.
• Performs other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to work under pressure, with a drive to meet customer needs and expectations.
• Solid technical skills and experience with fire alarm systems and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and find solutions.
• Self-starter with the ability to work well with minimal supervision.
• Solid mechanical and electrical…