Account Manager AD - Security

Overview

The Account Manager – Account Development (AD) is responsible for managing the inbound interactions from customers in the AD segment. The AD Account Manager will generate quotes, field and respond to inquiries, drive deals to closure, process orders, and handle overflow quotes and orders. This role will navigate internal departments and resources to answer customer inquiries and effectively close deals. The ideal candidate is a fast learner, hardworking, high energy, results driven, and looking to develop their career in sales.

This role is expected to achieve defined SLA’s, KPI’s, and other goals.

• Field inbound requests for quotes from customers
• Generate quotes and negotiate with the customer to close open opportunities
• Identify opportunities for up-sell and cross-sell of the Scan Source solution set, as applicable
• Receive inquiries from customers related to quotes, products, orders, etc.
• Navigate Scan Source resources effectively to service the customer; collaborate cross-functionally to answer inquiries and resolve customer issues
• Maintain customer information in SFDC
• Receive orders from customers and enter the orders into SAP/ERP system
• Ensure accuracy of Sales Orders
• Handle the quoting and ordering from other segments as needed
• Respond to customers on order related questions (e.g. ETA, tracking, RMA/DOA, etc.), as applicable
• Review open orders and follow-up to ensure timely processing
• Process PCA’s as needed
• Maintain strong working relationships across the Scan Source organization
• Ability to quickly develop relationships with decision makers
• Strong organization skills with the ability to manage multiple deadlines
• Ability to navigate Scan Source resources to service the customer
• Strong communication, listening, and negotiation skills
• Fast learner, hardworking, high-energy, results driven individual
• Ability to communicate effectively through virtual and phone interactions
• Strong focus on customer service and positive customer interactions
• Understanding of the quoting process and various quoting tools
• Understanding of order processing
• Understanding of Scan Source’s solution set
• Working knowledge of  (or CRM system)
• Ability to generate quotes in SAP (or an ERP system)
• Ability to process and track orders

–

• 4 year college degree or equivalent working experience
• At least 1 year of previous sales experience
• Demonstrated organizational skills and ability to successfully manage multiple deadlines
• Experience working collaboratively with cross-functional teams
• Strong communication and customer interaction skills
• History of high performance in achieving SLA’s and KPI’s
• Proficiency in the Microsoft Office Suite

• Previous experience in an Inside Sales environment, a plus
• Proficiency in ERP and CRM systems; SAP and , a plus
• Previous experience generating and processing quotes in a channel distribution environment, a plus

• Ability to sit at a computer terminal for long periods of time
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position
• Ability to travel at least 5% of the time, as needed
• Ability to lift 25 pounds

Base Salary: $40,000 and total compensation $48,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.

For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, Scan Source grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.

Scan Source also celebrates 8 paid company holidays.

Scan Source, Inc. is an Equal Opportunity Employer

EOE/M/F

:

:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.