Sr Account Manager – L300

Sr Account Manager – L300 Summary

The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end‑to‑end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

A new career powered by you: a forward‑thinking global organization that nurtures a people‑first, inclusive culture and a genuine sense of belonging. Join a company that earns “World’s Best Workplaces”, “Best Company Culture”, and “Best Companies for Career Growth” awards every year. A Sr. Account Manager at Concentrix is a great opportunity to reimagine a career journey and develop lasting relationships.

Career growth and personal development: training, technologies, and continuing support to succeed. Approx. 80% of managers and leaders promoted from within. Free learning and leadership development programs ensure growth.

• Ensure client’s customers are satisfied with the client’s products and services, and resolve escalated issues.
• Achieve revenue‑based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives.
• Evaluate the client’s customer needs and propose potential solutions.
• Serve as a single point of contact for the client customer and coordinate the work of client service teams.
• Utilize data to remediate customer concerns/roadblocks prohibiting satisfaction.
• Manage external competitive pressures and handle objections.
• Work with multiple stakeholders, building effective relationships with decision‑makers at all levels.
• Manage sales territory and achieve monthly quotas.
• Negotiate skillfully in tough situations.
• Identify risk and barriers to success; develop contingency plans.
• Identify opportunities for additional product or service sales.
• Provide consultative support.
• May attend vendor and external events.
• May offer mentoring and guidance to junior staff.
• Use data to help influence buying/renewal process.

• Must reside in Greenville, SC.
• Bachelor’s degree required.
• 5 years’ experience in IT sales.
• 4 years’ experience in account management and IT industry.
• 2+ years working in a Customer Relationship Management environment.
• Successful background in sales or account management, serving mid to large clients.
• Passion for customer experience and sales.
• Demonstrated experience learning and optimizing new technology and data.
• Excellent knowledge of Microsoft programs.
• Experience establishing communication and engagement.
• 2+ years’ experience minimum working with  or similar CRM.
• Experience making decisions under uncertainty or limited data; evaluate short‑ and long‑term consequences.
• Experience in high‑volume calling preferred.

One of our company’s Culture Beliefs says, “We champion our people.” We invest in our game‑changers, infrastructure, and capabilities for long‑term success. We also invest in you for your career path and personal development.

• The base salary range for this position is $42,500 – $63,800 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits include medical, dental, and vision insurance, employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• Daily Pay enrollment option to access pay early when you want it.
• Company networking opportunities with organized groups:
  Women, Black Professionals, LGBTQ+ Pride, Disabilities, Neurodiversity, Women in Tech, One Earth Champions, and more.
• Health and wellness programs with trained partners.
• Mentorship programs supporting your rewarding career journey.
• A modern, state‑of‑the‑art office with advanced technologies and a great team.
• Programs and events supporting diversity, equity, inclusion, sustainability, and community support.
• Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #My One Earth Promise , and more.

Location:

Greenville, South Carolina, United States Of America

Language:
English

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