Sr Account Manager - L300

» Job Details# Sr Account Manager - L300

Location Greenville, South Carolina, United States Of America Language English ## Summary The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base.

The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.## Description
** A NEW CAREER POWERED BY YOU
**** World’s Best Workplaces**,” “
** Best Company Culture**,” and “
** Best Companies for Career Growth
**** CAREER GROWTH AND PERSONAL DEVELOPMENT
** This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
** WHAT YOU WILL DO IN THIS ROLE:
*** Ensure client’s customers are satisfied with the client’s products and services, and resolve escalated issues
* Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
* Evaluate the client's customer needs and propose potential solutions
* Be a single point of contact for the client customer and may coordinate the work of client service teams
* Utilize data to remediate customer concerns/roadblocks prohibiting satisfaction
* Manage external competitive pressures and handle objections
* Work with multiple stakeholders, building effective relationships with decision-makers at all levels
* Manage sales territory and achieving monthly quotas
* Negotiate skillfully in tough situations
* Identify risk and barriers to success; develop contingency plans
* Identify opportunities for additional product or service sales
* Ability to provide consultative support
* May potentially attend vendor and external events
* May provide mentoring and guidance to more junior staff
* Use data to help influence buying/renewal process
** YOUR QUALIFICATIONS
*** Must reside in Greenville, SC
* Bachelor’s degree required
* 5 years' experience in IT sales
* 4 years' experience in account management and IT industry
* 2+ years working in a Customer Relationship Management environment
* Successful Background in sales or account management, serving mid to large clients
* Passion for customer experience and sales
* Demonstrated experience to learn and optimize new technology and data
* Excellent knowledge of Microsoft programs
* Experience establishing communication and engagement
* 2+ years' experience minimum working with  or similar CRM required
* Experience making decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
* Experience in high volume calling preferred
** WHAT’S IN IT FOR YOU
** One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
* The base salary range for this position is $42,500 - $63,800 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and…