General Manager

General Manager

Join to apply for the General Manager role at Krispy Kreme
. Since its founding in 1937, Krispy Kreme’s focus has remained the same – making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

• You serve as a role model for customer‑first behaviors according to company standards.
• Building a team of customer‑focused employees through coaching and performance management.
• Responsible for ensuring all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
• Ensure all store physical property is in good working condition.
• Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling.
• Achieving business plan objectives and profitability according to store operating plan and established financial goals.
• Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, etc.
• Maintain a high level of store sanitation and cleanliness.
• Handle any customer complaints or concerns in a timely and professional manner.

• 4+ years’ experience in QSR or retail environment in a manager capacity required.
• Ability to work all necessary work schedules, including holidays/weekends.
• Effective communication skills, both written and verbal.
• Has a steadfast commitment to nurture an equitable, unbiased culture where employees are empowered to showcase their originality.
• Clean driving record (3 years).
• Able to meet DOT Medical Examiner Card eligibility requirements.
• Travel requirements: 0‑10%.
• Must be authorized to work in the US without sponsorship.

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Exposure to internal and external environmental conditions.
• Shop – fluctuating temperatures and noise levels.
• Exposure to known allergens including but not limited to nuts.
• Adherence to dress code policy applicable to role.
• Noise of a production and/or processing area.
• The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

• Weekly Pay
• Career opportunities – we are growing!
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401(k) plan
• PTO
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

At Krispy Kreme, we focus on:

• Loving People – Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities.
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities – At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities.
• We partner with Feeding America and Convoy of Hope to donate unsold doughnuts to local food banks.
• In 2022 we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
• Loving Planet – We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer. We believe that your originality sweetens our recipe. We value the diverse ingredients of ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our employees to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme:
Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well‑known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot‑off‑the‑line, melt‑in‑your‑mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing eCommerce and delivery business with more than 14,000 fresh points of access.