Loan Operations Supervisor II- Real Estate Secured Lending Payoffs

Job Description

The Loan Operations Supervisor II oversees operations of several functions or processes within Loan Operations including managing personnel and daily workflow.

• Supervises operations of multiple functions or processes within operations. Modifies procedures to improve performance of units supervised within framework of established policies
• Works with Group Management to address performance problems, hire staff, train team members, etc
• Often manages a unit or units geographically separated from immediate management through subordinate supervisors
• Ensures SLAs are consistently met
• Generates Insurance Letters, a 2nd review of all insurance letters is completed daily before mailing to the customer
• QC of department work provides a 2nd review and sign off on insurance checklists for all bank placed insurance collections
• Monitors day-to-day activities of the department
• Handles escalated customer issues if customer requests to escalate and reviews information with the customer
• Participates in project teams within team or across the division
• Reviews bank placement daily reports for volume of bank placement for day, and reviews daily coming due reports for volume of agency faxes and calls for the day
• Works to incorporate WOW! Standards within team
• Facilitates meetings; records minutes
• Recommends and implements the achievement of process enhancements
• Applies knowledge of All Loan Operations in achieving efficiency and productivity objectives for the group
• Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
• Seeks to influence others as needed to gain support and sponsorship for departmental initiatives
• Supervises bank conversions as they pertain to managed operational units. This includes, but is not limited to: maintaining the project plan, ensuring tasks are completed within established guidelines, and the migration of all necessary functions
• Develops overall operational plans for assigned areas of operations. Participates in the development of strategic operational plans and leads the implementation of plans
• Develops and maintains an overall operating budget and ensures adherence to budget. May delegate budgetary assignments to subordinate managers
• Facilitates change through positive reinforcement of milestones and successes escalating key issues to more senior management as necessary
• Monitors production volumes, SLAs, staff capacity, staff training needs. Provides recommendations for resource re-allocation, adds to staff as needed (temporary/permanent)
• Completes the performance management process with employees, supporting employees in their personal and performance development
• Supervises the team by recruiting, training and coaching

• High School Diploma
• 1-5 years’ experience
• In-depth knowledge of principles and practices related to the operational areas managed is required
• Strong leadership, delegation, coaching, and mentoring skills
• Excellent problem/conflict resolution skills
• Excellent written and verbal communications skills
• In-depth knowledge of relevant banking rules and policies is required
• Ability to balance competing priorities and make sound decisions within, and outside of, established policy is required
• Ability to develop new policies and procedures in response to changes in business environment is required
• Work supervised is generally divided in 4 to 6 functions and total Employees supervised is usually between 35 and 75
• Occasional travel may be necessary

• Prior leadership experience
• Residential Lending background
• Fidelity and Sagent/ Loanserv experience

Never: 0%;
Occasional: 1-33%;
Frequent: 34-66%;
Continuous: 67-100%

• Domestic Travel — Occasional
• International Travel — Never
• Performing sedentary work — Continuous
• Performing multiple tasks — Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds — Occasional
• Sitting — Continuous
• Standing — Occasional
• Walking — Occasional
• Moving safely in confined spaces — Occasional
• Lifting/Carrying (under 25 lbs.) — Occasional
• Lifting/Carrying (over 25 lbs.) — Never
• Squatting — Occasional
• Bending —…