Operations Supervisor

Overview

Why GLS? Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• PTO and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

The Operations Supervisor is responsible for overseeing the day-to-day operation and management of a team of associates to ensure individual and team performance objectives are met. This supervisor is responsible for the development of team members through daily feedback, coaching, training, and recognition strategies.

• Support the development, administration and compliance of departmental and company procedures, policies, and metrics.
• Analyze data to drive process improvement, increase performance and efficiencies, reduce operational risk, and prevent loss.
• Provide training, guidance, performance coaching and feedback to direct or indirect employees.
• Research, implement and execute departmental workflows, recommend opportunities for improvement.
• Develop and maintain department goals and employee work schedules to meet operational objectives and customer service level requirements.
• Monitor calls and drive resolutions for escalated concerns and complaints.
• Provide managerial oversight for departmental staffing and employee performance.
• Ensure compliance with Federal, State, Regulatory and company requirements.
• Maintain electronic records and files that support work performed, results, and outcomes.
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and management.
• Demonstrate commitment to the organizational core values and key competencies.
• Perform additional assignments and special projects as required by the needs of the company or as directed by management.

• Minimum of bachelor’s degree required.
• Strong oral and written communication skills
• Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching, and feedback to assigned staff.
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities.
• Ability to effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business.
• Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness.
• Team player that can adapt in a fast paced and changing environment.
• Proficient computer skills with working knowledge of standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required.

• This is an exempt-level position where business need will determine the exact work schedule which should be expected to vary erally, the days of work are Monday through Friday, between the hours of 8:00am-6:00pm. Saturday shifts may also occur as business needs dictate.
• Remain in a stationary position up to 50% of the workday
• Constantly operate a computer and other standard office equipment
• Ability to perform activities related to administrative functions, use of a computer, reading company-related documents and email, bending, and kneeling
• The position may require travel

Please note:

The following notices are provided for informational purposes only and do not require links in this format: 2023 California Applicant Privacy Notice; E-Verify program;
Family and Medical Leave Act (FMLA);
Equal Employment Opportunity (EEO);
Employee Polygraph Protection Act (EPPA).