Senior Supervisor, Collections & Recovery

Work Location

Work Location: Portland, Maine, United States of America

Hours: 40

Pay Details: $72,280 – $108,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Personal & Commercial Banking

Job Description: The Senior Supervisor, Collections & Recovery manages or oversees one or more business unit or section of the Collection or Recovery Department.

Shift plan: Monday-Friday 12-9 pm est

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Manages day-to-day activities of an operations, production or support unit(s), ensuring that processes are conducted efficiently and timely and according to established policies and procedures

• Supervises lead staff, assigning, prioritizing and monitoring work;
  Contributes to development of department policies and procedures and assists staff with most complex aspects of work as necessary

• Acts as a leader within department and conveys corporate vision to managed Employees

• Prepares regular in-depth reports and information summarizing various aspects of unit(s) activities;
  Interprets important aspects of reports for management

• Participates in the development of overall department policies and procedures in coordination with department management and other unit managers; implements policies and procedures within unit Coordinates unit compliance with overall division guidelines as well as regulatory agencies

• Contributes to the management of department data processing, telephone and other systems;
  Monitors performance of systems and communicates feedback to department management and directly to vendors as appropriate.

• Audits staff work to ensure that day-to-day policies and procedures are followed and productivity levels are maintained;
  Coordinates with internal and external auditors, providing information and incorporating recommended changes as needed

• 4 Year Degree or equivalent experience

• 3-5 Years of related experience

• Strong understanding of collections activities and specific unit practices

• Detailed knowledge of related legal and regulatory guidelines

• Supervisory experience preferred

• Problem solving skills

• Organizational ability

• Communication skills, both verbal and written

• Experience with related systems and software

• PC skills

• Green Belt Certification preferred

Physical Requirements: Never: 0%;
Occasional: 1-33%;
Frequent: 34-66%;
Continuous: 67-100%

• Domestic Travel — Occasional

• International Travel — Never

• Performing sedentary work — Continuous

• Performing multiple tasks — Continuous

• Operating standard office equipment – Continuous

• Responding quickly to sounds — Occasional

• Sitting — Continuous

• Standing — Occasional

• Walking — Occasional

• Moving safely in confined spaces — Occasional

• Lifting/Carrying (under 25 lbs.) — Occasional

• Lifting/Carrying (over 25 lbs.) — Never

• Squatting — Occasional

• Bending — Occasional

• Kneeling — Never

• Crawling — Never

• Climbing — Never

• Reaching overhead — Never

• Reaching forward — Occasional

• Pushing — Never

• Pulling — Never

• Twisting — Never

• Concentrating for long periods of time — Continuous

• Applying common sense to deal with problems involving standardized situations — Continuous

• Reading, writing and comprehending instructions — Continuous

• Adding, subtracting, multiplying and dividing — Continuous

The above statements are intended to describe…