Customer Service Operations Manager

Are you a seasoned service leader who thrives on variety? Do you enjoy the high-stakes world of corporate logistics just as much as personal, face-to-face client meetings?

We are a highly stable, rapidly growing company in the Greenville area, and we’re looking for a dynamic Customer Service Operations Manager to join our team. This is a full-time opportunity for a "hands-on" leader who isn't afraid to dive into the details while guiding a high-performing team toward success.

• Stability & Growth:
  Join a firm with a solid foundation and a trajectory that’s only going up.
• Immediate Opportunity:
  Our hiring manager is ready to interview and extend an offer ASAP.
• A Diverse Portfolio: You’ll manage every facet of service—from internal corporate relations to residential client needs.

The ideal candidate is a versatile leader with a background in complex service environments. We find that professionals from industries like HVAC, Telecommunications, Logistics or Big-Box Retail (Home Depot/Lowe’s) often have the multi-tasking DNA we’re looking for.

• Team Development:
  Manage, mentor, and develop the Customer Service Team to peak performance.
• Operational Excellence: Approve invoices and master core CSR functions, including booking equipment work orders and maintaining job folders.
• Vendor Relations: Coordinate ship dates, release orders in vendor portals, and manage transmittals based on purchasing scopes.
• Problem Solving: Act as the final point of contact for customer escalations and alert vendors to missing or damaged shipments.
• Leadership Grit: You have a proven record of training team members and turning escalations into "wins."
• Adaptability: You’ve managed internal stakeholders, external vendors, and residential customers with equal polish.
• Experience managing customer interactions across phones, email, and—crucially—face-to-face meetings.

• Experience: 5+ years of CS management OR10+ years of high-level CS experience.
• Education: Minimum of a High School Diploma.
• Tech Savvy: Proficiency in MS Office (Outlook, Word, Excel) and an ability to learn new proprietary systems quickly.
• Communication: Exceptional written and oral skills, including strong presentation abilities.
• Mobility: Must be willing to travel up to 25% to meet the needs of the business.

If you have a hands-on approach to business and a sharp eye for detail, we want to hear from you today.

Apply now for immediate consideration! Thank you to all of the applicants who apply. We will reach out to you if you fit the role.