Service Director, -Cycle Engines

Job Summary

The Service Director is responsible for leading and managing the service department that specializes in the maintenance, repair, overhaul, and technical support of 2 and 4 cycle engines. This role ensures high service quality, customer satisfaction, efficient operations, and compliance with safety and regulatory standards. The position requires deep technical knowledge of engine systems, strong leadership and people skills with a proven track record in service operations management.

• Oversee daily operations of service teams handling 2- and 4-cycle engines (including diesel, gas, and natural gas-powered units).
• Plan, prioritize, and coordinate field service and in-shop repairs to ensure timely and effective delivery.
• Develop and maintain service procedures, work instructions, and quality control standards.
• Monitor KPIs such as revenue, margins, job efficiency, warranty claims, and downtime.
• Identify and implement cost-saving and revenue-generating opportunities.
• Enforce compliance with OSHA, EPA, and industry-specific safety standards.
• Maintain accurate service records, certifications, and documentation.

• Lead, mentor, and develop service technicians, supervisors, coordinators and service writers.
• Manage workforce planning, hiring, training, and performance evaluations.
• Foster a culture of safety, accountability, and continuous improvement.

• Serve as the primary point of contact for high-level customer service issues.
• Ensure timely resolution of customer concerns and maintain high levels of satisfaction.
• Provide technical consultation and support for complex service projects or failures.

• Develop and manage service department budget including labor, tools, inventory, and training.
• Monitor KPIs such as revenue, margins, job efficiency, warranty claims, and downtime.
• Identify and implement cost-saving and revenue-generating opportunities.

• Maintain up-to-date knowledge of 2- and 4-cycle engine systems, diagnostics, and emerging technologies.
• Oversee root cause failure analysis (RCFA) and develop corrective/preventive actions.
• Ensure all services are performed according to OEM specifications and safety regulations.

• Enforce compliance with OSHA, EPA, and industry-specific safety standards.
• Maintain accurate service records, certifications, and documentation.

• Associate or Bachelor’s degree in a technical related field preferred.
• Relevant certifications (Stihl, SCAG ) are a plus.

• Minimum 7–10 years of experience in engine service operations, with at least 3 years in a leadership role.
• Extensive hands-on experience with 2-cycle and 4-cycle engines, including troubleshooting, diagnostics, and overhauls.

• Strong leadership, organizational, and project management skills.
• Excellent customer service and interpersonal communication abilities.
• Proficiency with service management software.
• Ability to interpret technical manuals, schematics, and specifications.

• Office and workshop/field environment.
• Travel to customer sites or branch locations will be required.

• Ability to lift up to 75lbs and work in various industrial environments.
• May require extended hours or weekend work during critical operations or outages.

• Health/Dental Insurance
• Paid time off
• Paid holidays
• 401(k) matching
• Closed on Sundays
• Employee discount
• Professional development
• Opportunities for advancement