Director, AI Process Architecture

Overview

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair
360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director of AI Process Architecture to join our Talent and Culture organization.

• Lead structured discoveries to capture end-to-end workflows, including handoffs, approvals, decision points, and exception scenarios; establish consistent documentation standards and maintain a centralized process repository
• Convert documented workflows into build-ready artifacts such as user stories, acceptance criteria, decision tables, and test scenarios; ensure requirements are clear, actionable, and aligned to stakeholder intent
• Drive alignment across diverse stakeholder groups, resolve process ambiguity, and maintain decision logs so delivery teams and process owners remain synchronized
• Establish and run the executive governance cadence for the process workstream, delivering clear updates on progress, timelines, issues, and upcoming decision points
• Ensure workflow designs align with firm standards for privacy, security, auditability, and responsible AI use; define human review points where needed and support UAT/go-live readiness across happy-path and edge-case scenarios
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

• Minimum seven years of recent experience in process architecture, process improvement, transformation, product operations, or consulting within complex organizations
• Master's degree from an accredited college or university is preferred. Minimum of a Bachelor's degree in a related field such as business, information systems, HR, or equivalent is required.
• Demonstrated strength in process mapping/documentation, including exceptions, decisioning, and controls
• Proven ability to translate business workflows into clear, build-ready requirements (user stories, acceptance criteria, test scenarios)
• Strong facilitation and stakeholder management skills, with comfort driving alignment and decisions across multiple groups
• Familiarity with Talent and Culture /HR operations and experience partnering with teams delivering AI, automation, or digital workflow initiatives in controlled environments
• Excellent written and verbal communication skills, including the ability to explain complex workflows clearly to both business and technical audiences
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable laws.