Sr. Operations Analyst

About the Role:

The Sr. Incentive Compensation Operations Analyst role is part of the regional

Financial Operations team and is responsible for the administration of various incentive plans in the North America region — including commissions, SPIFFs, and TD Rewards — with a focus on
process optimization, automation, and executive-level reporting
.This role partners extensively with
Finance (FP&A, Country Finance, Accounting),
HR (Compensation & Benefits, HRBPs, Talent Acquisition), and
business leaders (Directors, VPs, SVPs)to ensure incentive programs are accurate, timely, and aligned with business performance.

The ideal candidate will not only execute core operational tasks but also
design dashboards, streamline workflows, and leverage AI technology to improve efficiency
.

What You'll Do:

• Incentive Plan Administration

  • Coordinate and set up new incentive plans quarterly/annually in the incentive management tool.

  • Lead payout processes: calculations, manual adjustments, approvals, and coordination with Finance, C&B, and senior leadership.

  • Administer
    SPIFF
    programs and TD Rewards incentives, ensuring alignment with business goals.

• Accounting & Compliance

  • Perform month-end and quarter-end accruals, reconciliations, and account analyses.

  • Support internal and external audits, ensuring compliance with all compensation policies.

  • Respond to inquiries and requests from internal customers. This may include questions or disputes related to specific calculations, incentive management tool or report navigation and training.

• Systems & Reporting

  • Maintain and enhance operational reporting in the incentive management tool.

  • Design and build dashboards
    (not just consume existing ones) to visualize performance and compensation data.

  • Pull and analyze data independently, minimizing reliance on other departments.

  • Liaise with system providers to troubleshoot and resolve issues.

• Process Improvement & Automation

  • Identify and implement automation opportunities to streamline data collection, calculation, and reporting.

  • Integrate data from multiple systems (e.g.,
    SAP Cloud, Salesforce, CIS
    ) for analysis and reporting.

  • Support system enhancement testing and contribute to tool upgrade projects.

• Stakeholder Engagement

  • Present monthly reports to SVPs and other executives, translating data into actionable insights.

  • Lead collaborative meetings with business leaders to ensure compensation aligns with performance.

  • Provide guidance to junior analysts.

• Ad Hoc Projects

  • Develop presentations and data visualizations for leadership.

  • Support special projects and cross-functional initiatives.

What We're Looking For:

• Experience:5–8 years in incentive compensation, financial analysis, or related fields.

• Education:Bachelor’s degree preferred (Accounting, Finance, or related). Equivalent experience considered.

• Technical
  
  Skills:
  
  

  • Advanced Excel
    (pivot tables, complex formulas, macros, data modeling).

  • Dashboard creation (Power BI, Tableau, or similar).

  • Experience with
    SAP Cloud, Salesforce, CIS
    , and incentive management tools.

  • SQL or similar data querying skills a plus.

• Core Competencies:

  • Strong analytical, problem-solving, and process improvement skills.

  • Ability to work independently with minimal supervision.

  • Excellent communication skills for executive-level presentations.

  • High attention to detail and accuracy.

  • Leadership skills to mentor junior team members.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Commitment to confidentiality and ethical standards.

Working Conditions:

• Professional office environment.

• Occasional non-standard work hours or overtime as business requires.

• Hybrid work model: 3 days in-office, 2 days remote per week. Flexibility may vary based on business needs and changes.

Key Skills

At TD SYNNEX, our values guide everything we do:
Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal…