Systems Engineer II

About COURSER

COURSER accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast‑paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

Systems Engineer II is a professional responsible for managing and supporting the IT infrastructure of client organizations within a Managed Service Provider (MSP) environment. Their primary role is to ensure the efficient, secure, and reliable operation of systems and networks, provide technical support, and implement solutions that improve the client’s IT environment. The role typically involves working with a wide range of technologies, from networking and servers to security systems and cloud services.

• Offer solutions to complex IT challenges, ensuring high availability and system performance.
• Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrations.
• Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations.
• Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services.
• Monitor and maintain servers, network devices, and other IT infrastructure components.
• Ensure the optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipment.
• Troubleshoot and resolve network and server issues, such as connectivity problems, latency, or hardware failures.
• Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms.
• Manage vulnerability assessments, patch management, and intrusion detection/prevention systems.
• Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages.
• Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security.
• Serve as an escalation point for complex issues that require in‑depth technical knowledge.
• Monitor the health and performance of client networks and systems using monitoring tools (e.g., Nagios, Solar Winds, Datto).
• Optimize system performance through regular maintenance, updates, and improvements.
• Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation.
• Support and manage client cloud services (e.g., Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (e.g., VMware, Hyper‑V).
• Assist with cloud migrations, configuration, backup, and restore processes.
• Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments.
• Configure and manage backup solutions for client environments to ensure business continuity.
• Maintain detailed documentation of client systems, networks, configurations, and service tickets.
• Provide periodic reports on system performance, uptime, security status, and any incidents or issues addressed.
• Create and update SOPs (Standard Operating Procedures) for common systems and services.
• Build strong relationships with clients by understanding their needs and providing timely technical solutions.
• Communicate technical information in an accessible and understandable way to non‑technical stakeholders.
• Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement.
• Manage project timelines, resources, and communication to ensure successful and timely project delivery.
• Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions.
• Collaborate with account managers to ensure client satisfaction and effective service delivery.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 4‑5…