Service Technical Trainer

Agfa Radiology Solutions is looking for a Technical Trainer / Technical Support Specialist to join our growing team. This position will be based out of our Greenville, SC office.

• Provide knowledge transfer and training with regard the product line.
• Manage and maintain Greenville training centre equipment.
• Provide escalated support for AGFA’s DR product line to team members and field resources.
• Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Team.
• Manage escalations, complaints to Tier 2 and Development, and follows through as point of contact to higher‑level support teams.
• Participate in Regional Launch discussions re the Service/Support readiness of your product specialities as required.
• Provide Escalation Management and Support to Regional and Zone Service Management by attending Critical Account Calls and providing feedback on escalation status.
• Must be eligible to travel (1 week per month if necessary)
• Utilize Help Desk computer software for call logging and tracking for both customer issues and Training Centre equipment issues.
• Participate in on site visits at customer sites to provide escalated support when necessary.

• Degree or diploma or experience in a technological field or an equivalent combination of education and experience.
• Ten+ years’ work experience in a technical customer support, field service or biomedical role with a company focused on X‑ray delivery, service support or training.
• Strong technical experience and the ability to work with teams in a virtual environment.
• Knowledge of networking and operating systems associated with X‑ray and DR products.
• Excellent communication and customer service skills.
• Ability to work independently and take initiative when appropriate, keeping supervisors informed and maintaining good documentation.
• Analytic and solution‑driven.
• Eligible to travel when necessary.

• Own It – I do what I say, full accountability for results, finding solutions and practice ethical and safe behaviors.
• Play as One – Collaborate for a common goal, diverse perspectives, listen and communicate with respect, support decision for teams’ benefits.
• Move Forward – Embrace change, explore opportunities to innovate, feedback and improve performance, proactive steps to resolve issues and continuous progress.
• Drive Value – Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes.

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider, Engineering, and Product Management
• Industries:
  Appliances, Electrical, and Electronics Manufacturing, Hospitals and Health Care, and Medical Equipment Manufacturing
• Location:
  
  Greenville, SC
• Salary range: $ – $