Principal IS Application Analyst

This Principal IS (Information Systems) Application Analyst supports DFCI Information Services department systems and applications for the DFCI Radiation Oncology clinical department. The IS Principal Application Analyst will lead application deployment, configuration, system upgrades and maintenance for the many applications within the department. The role will continuously develop and implement process improvements that focus on optimizing operational efficiency, patient safety, and the quality of care.

These functions are accomplished through participation in departmental projects with interdisciplinary teams that focus on workflow efficiency, clinical procedures, and applications training. Additionally, the IS Principal Application Analyst position requires a strong understanding of clinical workflows, excellent analytical and communication skills, and experience working with technical systems and interfaces.

The Radiation Oncology Information Systems team works solely to support the complex and technologically advanced Radiation Oncology Department at Dana‑Farber Cancer Institute and associated satellite and outreach sites.

Incumbent will report to the Dana‑Farber Cancer Institute Director, Technology Strategy and Solutions for Radiation Oncology in the Information Services (IS) department.

Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in life‑changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high‑risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School‑affiliated hospitals.

• Conduct thorough evaluations of current software applications to assess functionality, performance, and user satisfaction.
• Identify and document shortcomings or areas for improvement within existing applications to better meet organizational needs.
• Serve as the top technical and functional subject‑matter expert; resolve the highest‑severity incidents, perform root cause analysis, and implement preventative controls and resiliency patterns.
• Own enterprise‑level application domains and cross‑application architecture; define and steward standards for configuration, integrations, data, security, testing, and release management.

• Translate business strategy into application roadmaps; partner with product owners and business leaders to prioritize portfolio and backlogs based on value, risk and feasibility.
• Work closely with customers to define business needs and develop project work approach, scope and timeline to meet both system and operational objectives.
• Participate in IS and clinical department projects, system upgrades and system enhancements utilizing standard project lifecycle tools and methodologies.

• Lead and supports process improvement and new technology initiatives
• Continual evaluation of existing workflows to identify inefficiencies and areas of improvement.
• Explores external vendors and internal resources for improvement opportunities surrounding clinical department applications, and operational support.
• Define and track KPIs/OKRs for application performance, reliability, and adoption; champion continuous improvement and post‑implementation value realization.

• Collaborate to design and implement training and professional development activities so that work is conducted in thoughtful planned manner
• Triage and prioritize training requests and recommend appropriate instructional methods such as individual or group instruction, lectures, online learning, hands‑on workshop, or printed materials.
• Serve as Administrator for online learning management system (e.g. Health Stream). May include managing accounts, creating and maintaining online…