Technical Customer Service Representative

Technical Customer Service Representative

2 days ago Be among the first 25 applicants

Direct message the job poster from Paxton Access Ltd

Join our customer support team in Greenville, where you will be the first point of contact providing advice and technical support to our customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.

• Delivering accurate technical product support to installers or customers via phone, email, or webchat.
• Handling any sales or returns process requests.
• Troubleshooting, diagnosing, and resolving installation issues in a timely manner.
• Working closely with other teams within Paxton to trial and test new products or features.

Working hours for this role are 9am - 6pm, Monday - Friday.

• Experience in a phone‑based or customer service based role is preferred but not essential.
• Enthusiastic about exploring new technologies, with a natural flair for understanding technical systems and tools.

The right attitude is more important to us than your skills or experience. If you're excited about a role but your existing experience doesn't match up with every element of the job description, we encourage you to apply anyway.

• Healthcare plans, tailored by you, and a supportive employee assistance scheme.
• Discounts and savings on everything – pizza, movie tickets, hotels, car rentals, and more.
• Quick, easy access to all your information via the Tri Net Mobile App – healthcare, perks, earnings, PTO and more.
• 401(k) with options for employer matching and profit share.
• Accrue 144 hours PTO annually.
• Variety of social events across the year, from summer and winter parties to EDI events and charity days.
• Modern open‑plan offices, collaboration spaces, training rooms and an onsite mini‑gym.
• Recognised as one of the best companies to work for in the UK, by Best Companies™.