ERP Coordinator - Upstate

ERP Inventory Quality and Assurance Manager - Upstate

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About Harvest Hope Food Bank Join Harvest Hope Food Bank, South Carolina's largest hunger-relief organization, serving 20 counties and distributing 30 million pounds of food annually. We value innovation, collaboration, and diversity, offering a rewarding experience for those dedicated to ending hunger. Join our team and partner with nearly 400 agencies to make a meaningful impact on food insecurity across the state.

This full-time position is based at our Upstate (Greenville) branch and follows a Monday through Friday schedule from 8:00 a.m. to 4:00 p.m., with occasional weekend hours as required by management or business needs. The ERP Inventory Manager is responsible for our Net Suite, Waerlinx and integrated enterprise resource planning systems. This is a hands‑on technical and leadership position that requires a strong understanding of our business models, technical systems and how they interact within the finance, programs, and warehouse operations business teams.

This role is responsible for partnering with various departments across the organization to enhance and improve our environment, perform ongoing maintenance, provide daily support, lead continual service improvements and integration projects as it relates to inventory.

• Troubleshoot and resolve any ERP/WMS-related issues including, but not limited to, system performance, user permissions and error messages.
• Identify the root cause of inventory discrepancies and create and implement corrective action plans that may include systems, people and/or processes.
• Configure, maintain and upgrade Net Suite/Waerlinx to meet the daily operational needs and support strategic projects.
• Provide ongoing ERP/WMS training for end‑users.
• Analyze, document, and make recommendations to management for continuous improvement.
• Develop procedures to ensure data integrity across all systems integrated with the Net Suite environment and resolve discrepancies as they relate to inventory.
• Creating scheduled, automated, and ad-hoc reports for ERP users to provide accurate and clear views of data.
• Support operational excellence by contributing to the continuous improvement of the environment, processes, and procedures.
• Create detailed reports for adjustments, inventory operations and stock levels.
• Transform data into meaningful and actionable information by developing new metrics and defined activities that will drive inventory improvement.
• Conduct data analysis, trend identification, troubleshooting and follow‑up on corrective actions.
• Develop, test, implement, and maintain customizations of ERP systems to meet evolving business needs including workflows, reports, saved searches, dashboards, form layouts and commerce.
• Work with end‑users with varying levels of technical ability, and translate their input into technical requirements that developers can use to enhance systems.
• Serve as HHFB's subject matter expert on inventory and ERP.
• Oversee program and USDA purchasing.
• Conduct quality assurance assessments at all warehouses to ensure quality standards are met as they pertain to inventory.
• Lead the team in continuously refining and improving processes to improve effectiveness and efficiency.
• Perform other duties and projects as needed or assigned.

• Bachelor's degree in Operations, Logistics, or related field, or 5+ years equivalent experience managing ERP systems.
• Five years of inventory, distribution and/or warehouse management experience, preferably within the food industry.
• 6+ years of ERP administration and technical support, with a strong preference for Net Suite functional administration experience including Suite Commerce Advanced, Sales, Financial, Inventory, Purchasing and Warehouse Management modules.
• Practical experience in the analysis, design, and implementation of technical projects, including experience with the completion of business and functional design documents.
• Supervisory experience.
• High level of…