CRM Solutions Architect IV

Overview

The CRM Solutions Architect is responsible for designing and implementing CRM solutions, ensuring alignment with business goals and user needs. This role involves collaborating with stakeholders to understand requirements, leading technical design sessions, and overseeing the development and deployment of CRM applications, particularly Microsoft Dynamics 365.

• Provide technical direction and mentorship to CRM development teams, fostering best practices in coding, testing, and deployment.
• Guide the customization and integration of CRM systems with other enterprise applications and data sources.
• Work closely with business stakeholders to gather requirements and translate them into technical specifications.
• Develop and document architecture designs for CRM solutions, ensuring scalability, performance, and security.
• Maintain comprehensive documentation of architecture designs, workflows, and operational procedures.
• Consult with management and users to determine the needs of the system.
• Oversee implementation, coordinate testing and observe initiation of the system to validate performance.
• Implement and follow the software development and program development life cycle.
• Make recommendations for solutions or improvements to business applications.
• Familiar with source control tools (Git/Git Hub).
• Clear understanding of the System Development Life Cycle.
• 6+ years experience with CRM Microsoft Dynamics software.
• Basic project management skills and understanding of project management lifecycle.
• Experience with gathering, defining and documenting user requirements.
• Ability to problem solve, apply reason, take initiative, use judgment, and perform multiple concurrent tasks.
• Strong analytical skills and overall business acumen.
• Excellent written and oral presentation skills as well as strong negotiation skills.
• A positive “can do” attitude. A self-starter who is proactive in solving problems and getting results.
• Change agent with the ability to look for new ways to improve the business.
• Highly creative. Will bring new ideas to the organization.
• A collaborative “team player” who has strong relationship building skills. Must be able to relate well to individuals at various levels.
• Highly ethical and trustworthy, unwavering integrity.

Preferred Skills/Credentials/Experience/Education

• 4 year degree from an accredited college or university, or equivalent work experience
• Experience with leading multiple individuals through day-to-day activity and decisions when needed.

Mental and Physical Demands (per ADA guidelines)

Sitting for long periods of time. Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Travel Demands:
Minimum travel, less than 10%

Annual Compensation: $120,000 - $130,000

• A mission based company with an amazing company culture.
• Paid time off & holidays so you can spend time with the people you love.
• Medical, dental, and vision insurance for you and your loved ones.
• Health Savings Account (with employer contribution) or Flexible Spending Account options.
• Employer Paid Basic Life and AD&D Insurance.
• Employer Paid Short- and Long-Term Disability.
• Optional Short Term Disability Buy-up plan.
• 401(k) Savings Plan, with ROTH option.
• Legal Plan.
• Identity Theft Services.
• Mental health support and resources.
• Employee Referral program – join our team, bring your friends, and get paid.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.