IT Support - Evening

Description Overview

This position will work at ECPI University’s Greenville, SC campus.

Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.

The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.

• Configure and troubleshoot hardware.
• Monitor and respond to helpdesk requests.
• Gather support issues information and analyze the symptoms and figure out the underlying problem.
• Escalate helpdesk requests to tier 2 and tier 3 personnel.
• Assist students, faculty, and staff with access to IT services provided.
• Create student accounts before each term start.
• Manage the network cable plant.
• Configure and manage classroom images.
• Maintain software and hardware inventories.
• All other duties and responsibilities as assigned.

• AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
• 0-5 years previous experience as a consumer support technician

• Excellent oral and written communication skills
• Detail oriented
• Ability to lift 5-25 pounds safely

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click

HERE .

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.