Room Attendant

Overview

Principle Responsibilities & Position Purpose: To maximize guest satisfaction by providing neat and clean guest rooms in accordance with standards of the hotel. Responsible for the usage and organization of supplies. Understands and implements the Pledge (Mission), Values and culture at all times.

• Daily cleaning of guest rooms and returning vacant dirty rooms to a vacant ready status; returning occupied dirty rooms to an occupied clean status.
• Maintain a clean and orderly housekeeping cart.
• Report any discrepancies to the Housekeeping Department Supervisor.
• Turn in articles left in rooms to Housekeeping office for Lost and Found handling.
• Ensure quality and quantity of the contents of the linen closet by organizing and cleaning it.
• Maximize job efficiency and maintain a neat, orderly appearance by maintaining the supply cart and vacuum cleaner.
• Ensure safety and maximum security.
• Assist in maintaining other areas of the hotel in a clean and orderly condition (e.g., associate lounge and locker room, public areas, stairwells, and back of the house area).
• Respond to guest requests and inquiries immediately.
• Have a thorough knowledge of emergency procedures.
• Other duties as assigned, of which the associate is capable of performing.

• 1+ years of experience in a branded, quality hotel preferred.
• High School diploma or equivalent.
• Must display professionalism and have characteristics of honesty and trustworthiness.
• Must have excellent attendance and punctuality.

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach.
• Long hours sometimes required. Work schedule varies and may include occasionally working on holidays, weekends, and evenings.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.

Knowledgeable in: Proper procedures for handling of linens, terry and other supplies. Sanitation of supplies, guestrooms, public areas. Guestroom cleaning procedures. Safety and security measures. Report or correct any hazardous conditions observed immediately.

Skills: Maintain designated minutes per room. Maintain guest privacy. Follow cleaning procedures in the company systematic fashion. Assist with guest issues, being professional and maintaining a hospitable caring attitude.

Abilities: Multi-task, detail-oriented, remain service-centric. Must be able to work alone. Comply to all standards. Communicate with guests and co-workers in a friendly and helpful professional manner. Work as a team member.

• Daily cleaning and return of rooms to appropriate status as described above.
• Maintain a clean and orderly housekeeping cart.
• Report discrepancies to the Housekeeping Department Supervisor.
• Turn in articles left in rooms for Lost and Found handling.
• Insure quality and quantity of contents of the linen closet by organizing and cleaning it.
• Maximize job efficiency and maintain a neat, orderly appearance by maintaining supply cart and vacuum cleaner.
• Ensure safety and maximum security.
• Assist in maintaining other areas of the hotel in a clean and orderly condition.
• Respond to guest requests and inquiries immediately.
• Have a thorough knowledge of emergency procedures.
• Other duties as assigned, of which the associate is capable of performing.

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program

• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance

• Gift Cards
• Employee Lunches