General Manager

The General Manager is responsible for the overall success of the hotel, ensuring that revenue, profitability, guest satisfaction, associate engagement, and property quality standards are consistently achieved. This leader oversees all hotel operations in alignment with brand standards, operational best practices, and a commitment to exceptional hospitality. The General Manager cultivates a culture of service excellence and provides strong, positive leadership to all hotel teams.

The General Manager directly or indirectly oversees all hotel department leaders and supervisory staff. Responsibilities include interviewing, hiring, onboarding, training, directing work, evaluating performance, administering discipline, and resolving employee concerns in accordance with established policies and applicable laws.

• Maintain guest service as the central operating philosophy of the hotel.
• Ensure a welcoming and guest‑focused atmosphere by greeting guests, responding promptly to needs, and upholding service standards throughout all departments.
• Empower associates to provide exceptional service and resolve guest concerns effectively.
• Ensure all team members understand service expectations and receive appropriate training.
• Meet or exceed budgeted revenue, profit, and margin targets.
• Accurately forecast revenues and expenses, preparing annual operating budgets aligned with the hotel’s business strategy.
• Analyze financial and operational data to adjust staffing, costs, and business priorities.
• Identify revenue opportunities across demand segments and understand the competitive landscape.
• Ensure proper financial controls for cash handling, inventory, and receivables.
• Support revenue growth by partnering with the sales team to develop and implement demand‑based sales and marketing strategies.
• Participate in key account relationship‑building, site tours, and local sales initiatives.
• Ensure promotional activities, public relations, and local partnerships support occupancy and revenue goals.

• Maintain the physical condition of the hotel through preventive maintenance programs and scheduled deep‑cleaning initiatives.
• Protect the property during capital projects, ensuring projects are completed on time, within budget, and with minimal operational impact.
• Conduct regular property inspections including guestrooms, public spaces, exterior areas, and back‑of‑house operations.

• Lead recruiting, hiring, onboarding, training, and development of hotel associates.
• Foster a positive work environment built on teamwork, communication, and mutual respect.
• Ensure compliance with HR policies, labor laws, and documentation standards.
• Coach and mentor department leaders and support internal talent development.

• Ensure compliance with all safety, health, and security regulations applicable to hotel operations.
• Train associates on emergency procedures, key control, and safe work practices.
• Identify and resolve safety hazards promptly and maintain a secure environment for guests and staff.

• Maintain professional appearance and behavior at all times.
• Uphold brand, departmental, and service standards through required training programs.
• Work flexible hours, including evenings, weekends, and holidays, based on business needs.
• Perform other related responsibilities as assigned by senior leadership.

• College degree in Hospitality Management or related field preferred.
• 2–3 years of hotel management experience or equivalent leadership experience in a full‑service hotel environment.
• Strong leadership abilities with experience hiring, training, and developing teams.
• Excellent communication skills, both written and verbal.
• Ability to interpret and apply hotel policies, safety codes, and operational procedures.
• Strong analytical and problem‑solving skills with the ability to adapt to changing business needs.