Telecom Attendant

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Kessler Hospitality’s portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, and enriching ambience. With properties in Alabama, Colorado, Georgia, Florida, North Carolina and South Carolina, each hotel offers distinctive art, music, and cultural influences that encourage unforgettable experiences.

Hourly

The Communications Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service.

• Promptly answer telephone calls in a positive and clear voice with standard greeting.
• Be familiar with the operation and function of PBX counsel.
• Listen to ascertain the correct extension and accurately transfer the call.
• Record accurate messages and recall for guests as requested by reading and verbally reciting messages to the guests.
• Receive wake‑up call information, input cautiously into the automated wake‑up system, and verbally confirm time to guest.
• Be familiar with the operation of the resort two‑way radio communication system.
• Act as a dispatcher for security, guest services and property operations employees.
• Provide timely information via paging system and two‑way radios to employees in response to emergencies and guest requests such as plumbing problems, shuttle service, etc.
• Briefly answer basic inquiries (e.g., time, extension numbers, outlet hours, etc.).
• Operate facsimile to send and receive. Operate photocopier.
• Shop competition for rates and availability.
• Remain calm and polite especially during emergency situations and/or heavy resort activity.
• Be knowledgeable of resort emergency procedures and part played in them.
• Complete guest callback and ensure that all guest questions are answered correctly; follow up on concerns to resolve them.
• Assist front desk associates as needed.
• Perform other duties as requested by supervisor.
• Maintain a clean and safe work environment.
• Clock out at end of shift and depart property until next scheduled shift.

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible and able to work long hours when required.
• Sedentary work – capable of lifting up to 10 pounds occasionally.
• Maintain a warm and friendly demeanor at all times.
• Effective verbal and written communication with all levels of employees and guests in a friendly, courteous, and service‑oriented manner.
• Effective listening and problem understanding to clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Attend all required hotel meetings and training sessions.
• Maintain regular attendance in compliance with hotel standards.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply with hotel standards and regulations to encourage safe and efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Effectively handle problems by anticipating, preventing, identifying, and solving them as needed.
• Understand and apply complex information from various sources to meet objectives.
• Cross‑train in other hotel related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Entry level

Full‑time

Management and Manufacturing

Hospitality

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