Public Area Attendant

Location

Perched on the falls of the iconic Reedy River in downtown Greenville, SC, our AAA Four‑Diamond boutique lodge offers guests an intimate way to experience the region’s natural wonders and vibrant cultural scene.

The Public Area Attendant maintains Highgate Hotel Standards across lobby areas, the Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and other public spaces. The position may also include special cleaning assignments and occasional Room Attendant or House Attendant duties.

• Maintain attentiveness, friendliness, helpfulness, and courtesy toward guests, managers, and fellow employees.
• Use proper two‑way radio etiquette when communicating with other employees.
• Practice safe work habits to ensure safety for guests, employees, and self.
• Deliver items to "Lost and Found" according to hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to the Housekeeping Supervisor/Manager.
• Assist with guestroom cleaning procedures as needed.
• Deliver clean linen to assigned sections if necessary.
• Collect Room Attendant's dirty linen or trash as needed.
• Collect all trash from service landings and dispose in outside trash dumpsters per hotel procedures.
• Vacuum guest corridors.
• Keep hallways, public areas, and closets neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Adhere to the scheduled project cleaning of public areas.
• Maintain stairwells to hotel standards.
• Keep ash urns clean and filled with sand.
• Ensure overall guest satisfaction.

• High school diploma or equivalent.
• Experience in a hotel or a related field preferred.
• Previous housekeeping experience highly preferred.
• Flexibility for long hours when required.
• Physical ability to exert up to 50 pounds of force occasionally or 20 pounds frequently.
• Ability to stand for the entire shift.
• Effective verbal and written communication with all levels of employees and guests.
• Excellent listening, understanding, and clarifying skills.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Attentive, friendly, courteous, and service‑oriented demeanor toward guests and employees.
• Attendance at all required hotel meetings and trainings.
• Compliance with Highgate Hotel Standards, including scheduling, attendance, and grooming requirements.
• Maintains proper uniform, PPE, and nametag.
• Compliance with safety and operational regulations.
• Productive mindset, ability to identify problem areas and assist in implementing solutions.
• Proactive problem‑solving, anticipation, prevention, identification, and resolution.
• Interpret complex information and data from various sources to meet objectives.
• Cross‑train in other hotel‑related areas.
• Maintain confidentiality of information.
• Demonstrate initiative, including anticipation of guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.